5 Steps to Quality (2024)

1. Assessment (planning & context)

Provide clarity of the current business while defining the context of the business to enable top management to plan.

deliverables	results
gap analysis	business benchmarks
project plan	defined context of the business
implementation strategy	provide leadership

2. Design (framework)

The proven framework will support the business by identifying resources, managing the organisational knowledge while ensuring awareness and competence.

deliverables	results
proven myQuality framework	identified resources and processes
cloud based access from any device	training and competence capture
business tools to serve the business	knowledge and compliance

3. Implement (do & establish)

By defining customer relations and communications, through thoughtful change management, specified operational expectations and resource controls, delivery of the desired results are achieved.

deliverables	results
concurrent design and implementation	design capability
generate the required records and data	operational management
10 week lead time	resource control

4. Certification (recognition)

Performance management utilising monitoring and reviewing tools of available information andstrategic adjustment can keep goals and objectives aligned.

deliverables	results
framework assessment	monitoring data
certification review	audit reports
certification and independent recognition	strategic adjustment and improvement

5. Improve (as measured, as needed)

The focus remains on continual improvement both reactive and proactive to achieve desired outcomes of a quality business.

deliverables	results
lessons learned	controlled variations
benchmark, move forward	corrected variations
flexibility and adaptability	continual improvement