The hospitality industry suffers from some of the highest turnover rates and many hotels have been forced to layoff staff over the past year. But that doesn’t mean there aren’t simple, tangible steps you can take to keep your employees motivated through these difficult times.
Ultimately, this is a people business. Our tips emphasize the human element in the boss-employee relationship and they don’t require much of any time or resources to implement.
1. Be a role model. Success starts at the top and your employees are looking at you whether you realize it or not. Our number one tip is to set a good example and act as a mentor to your staff. 2. Talk about career growth. People feel motivated when they see meaning in their work and opportunities for advancement. No one wants to be stuck doing the same job forever. Discuss career goals with each employee and provide clear paths for advancement. 3. Ask for feedback. Workers also become invested in their jobs when they know they have a voice and a stake in the business. Be receptive to your staff’s opinion (even when it’s critical!) and do what you can to incorporate their ideas. This relationship should be a partnership rather than top-down. 4. Encourage teamwork. Whether it’s a team-building experience or the chance to collaborate on a creative project, people are often more motivated when they work together. These situations make employees accountable to each other and can push them to do their best. Plus, they can be both fun and productive! 5.Give opportunities to train others. When an employee understands that you trust them to train someone else, they know you have confidence in their knowledge and performance. Having a sense of expertise can make employees feel responsible for junior staff members, which increases self-motivation. 6. Praise accomplishments. It sounds simple but under the pressure of a busy schedule, many managers simply forget to give regular compliments. Something as simple as a “thank you” can go a long way. Your recognition should be well-deserved, sincere and fairly distributed. 7. Reward effort and success. That said, praise without follow-through can only go so far. Be sure to acknowledge your employee’s hard work and successes with regular promotions, a raise in pay, and added responsibility.
They want to give their guests the best experience available. So, if you have commitment, great people skills, exceptional attention to detail, leadership and teamwork skills and a contagious enthusiasm and attitude, you could be considered a highly valued candidate for employment in the hospitality industry.
CHT offers hospitality training and certification for a variety of jobs, including coffee preparation, RSA, hospitality management and serving alcohol.
They want to give their guests the best experience available. So, if you have commitment, great people skills, exceptional attention to detail, leadership and teamwork skills and a contagious enthusiasm and attitude, you could be considered a highly valued candidate for employment in the hospitality industry.
The strategies for employee engagement in hospitality
You can do this by giving verbal or written praise, rewards, incentives, or bonuses. Additionally, offering opportunities for training and development shows employees that you care about their future.
Highly motivated employees, whose wishes and needs are met, use their knowledge and skills to achieve the goals set by the hotel managements and play an important role in the hotels' competitive advantage. This superior performance exhibited by the employees can only be achieved with a high motivation.
Training your staff is one of the best ways to make them more engaged. Invest in training and development opportunities such as comprehensive onboarding, skill-specific training, customer service and other hospitality skills. Show them you care about their career growth, and they'll care more about your hotel.
I want to work in the hospitality sector because I want to use my skills to make a positive difference in people's lives and experiences. I have patience and strong communication, problem-solving and customer service skills. I also enjoy multitasking and working in an energetic environment.
Introduction: My name is Arielle Torp, I am a comfortable, kind, zealous, lovely, jolly, colorful, adventurous person who loves writing and wants to share my knowledge and understanding with you.
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