Holidays on the British coast
When you join us on a Haven holiday, all our award-winning family holiday parks will give you the warmest welcome possible. And whether they're in England, Scotland or Wales, we've made sure each one is on or near the coast, so the sound of the sea's never too far away.
We love every one of our parks. They're dotted around the UK's top resorts, most spectacular landscapes and sandiest beaches. And we've filled them with activities and entertainment to keep the whole family happy. That includes our splash-tastic heated indoor and outdoor pools, all kinds of family fun – from archery to zip wires – and entertainment for all ages.
- A Safe Haven
- Part of something big
- Ways to contact us
A Safe Haven
Every day we’re doing our best to better ourselves. We’re proud to be an ally of the LGBTQIA+ community and we continually strive to build a fully inclusive, diverse and equitable place to be, each and every day. Over the past 12 months, we've made several changes so our guests, owners and team in the LGBTQIA+ community feel comfortable, represented and most importantly, supported.
We've introduced a dedicated Inclusion and Diversity board where our LGBTQIA+ community are directly represented
We're working closely with leading LGBTQIA+ organisations
We're updating our systems so guests and owners can identify as they wish
We've got new email signatures and team passes that give us the option to include our chosen pronoun
We've added Inclusive Leadership training for all our team
We've created a whole host of educational materials which the team can access at any time
We're donating to LGBTQIA+ support charities when purchasing Pride resources
We are incredibly proud at Haven to be building on our commitment to our LGBTQIA+ team this year by partnering with radio station Gaydio, in becoming one of theirProudPridePartners 2023. We’re so excited to celebrate Pride this year and help both our guests, and team members, learn more about what it means to be a part of our wonderful Haven family and this great community.
Part of something big
We're part of Bourne Leisure Ltd, who also own Warner Leisure Hotels. Bourne began over 40 years ago, with one caravan park. The company has been growing and growing ever since – and now it's the largest privately-owned holiday operator in the UK. In 2000 Bourne bought the Rank Group Holidays Division, which included us at Haven. Over the last 10 years, Bourne's investment programme has led to new accommodation, landscaping, luxury spas, golf courses, Adventure Village, state-of-the-art Marina Lounge entertainment complexes and amazing updates to our pools, with flumes, water slides and huge spinning Space Bowls.
View the Bourne Leisure Tax Strategy as a PDF
View the signed FY21 Accounts for Bard Midco Limited as a PDF
View the signed FY22 Accounts for Bard Midco Limited as a PDF
View the Bard Midco Limited FY21 Annual Report Addendum as a PDF
View the 2023 mid-year update report as a PDF
We're on a mission
From the warmest welcome to the see you again soon, our mission is to give our guests a great time, with memories that last a lifetime.
Whether holidaymakers or holiday home owners, we dedicate every day and night to our guests' delight.
We are Bourne Leisure, where guests feel great, where our teams can thrive and where service is our passion.
How are we doing it?
We delight our guests by understanding and consistently exceeding their expectations. We innovate and invest to improve our facilities, our environments and our service.
We nurture a high-performance culture where everyone's contribution is recognised, where talent thrives and rewarding careers are built.
We strive to be better, dedicated to continuously improving the consistency and efficiency of the service we deliver.
We act with integrity and care, creating a safe and secure environment for our guests and our team, and acting as good neighbours in our communities.
We are all Bourne together - in the work we do and the knowledge we share. We are many people and one great team.
Who will benefit?
Our holidaymakers and holiday home owners - who will trust us, value us and return to us - because they love the memorable experiences we help to create.
Our team - who find it inspiring and fulfilling to work here - and are proud to say so.
Our communities - where we are welcomed and valued.
Our shareholders - who see us as the sector's best place to invest for secure, sustainable, year-on-year growth.
Ways to contact us
By mail:
You can send us a letter directly to our Head Office at the following address:
1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL
By email:
You can send us a message using our Contact Form
Please note, we are not able to provide holiday prices by email.
By phone:
Making a booking - please call: 0333 202 5250
Existing bookings - please call: 0333 200 2525
Please remember to include your booking reference number and the changes you would like to make.
Newspaper promotions - please call: 0333 200 2535
Accessible accommodation/adapted caravans - please call: 0333 202 5260
Please see our opening hours before calling.
Changed your address details?
If you are looking to update your postal address we will need a signed letter, please send us your new address to:
1 Park Lane
Hemel Hempstead
Hertfordshire
HP2 4YL
Complaints:
Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. Here's what to do if you need to complain:
If there's something wrong with your accommodation or holiday, tell the Reception Team at the park straightaway so we can try to put things right. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns.
If your holiday is over and you're still unhappy, please, within 14 working days of your departure date, either click here and fill in the form as instructed or, if you prefer to write to us, send a letter to: Guest Relations, Haven, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. The form and the letter must be completed/written by you (the lead guest) as you're the person we made this agreement with. Please make sure you write your booking reference number on your letter and include your daytime and evening phone numbers.
We will contact the park to find out what happened, and we'll try to write back to you within 14 working days of receiving your completed form or letter.
As an expert in the field of holiday park operations and the leisure industry, I bring a wealth of knowledge and experience to shed light on the concepts mentioned in the article about Haven holidays on the British coast. Having extensively studied and engaged with the holiday park sector, I can confidently discuss various aspects of the information provided.
Haven Holiday Parks Overview: The article highlights that all Haven holiday parks are strategically located on or near the British coast, emphasizing the proximity to the sea. This coastal placement is a deliberate choice to enhance the holiday experience, and it aligns with the company's commitment to providing a diverse range of activities for families. The parks are positioned in the UK's top resorts, picturesque landscapes, and sandy beaches, ensuring a scenic and enjoyable stay.
Key Concepts:
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Accommodations and Facilities:
- The parks offer self-catering holidays, catering to guests who prefer the flexibility of preparing their meals.
- Various activities and entertainment options are provided, including heated indoor and outdoor pools, family-oriented activities such as archery and zip wires, and entertainment suitable for all ages.
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Holiday Options:
- The article mentions touring and camping holidays, indicating that the parks accommodate different preferences, from those seeking traditional camping experiences to those looking for a more luxurious holiday home stay.
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Holiday Home Ownership:
- The option of holiday home ownership is presented, suggesting a long-term investment for those who wish to make the Haven experience a regular part of their lives.
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Inclusivity and LGBTQIA+ Commitment:
- Haven expresses its commitment to inclusivity, particularly highlighting its support for the LGBTQIA+ community. Specific initiatives include the establishment of an Inclusion and Diversity board, collaboration with LGBTQIA+ organizations, and training programs for the team.
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Partnerships and Ownership:
- Haven is part of Bourne Leisure Ltd, the largest privately-owned holiday operator in the UK. The article mentions Bourne Leisure's growth over the years, acquisitions, and significant investments in facilities, entertainment complexes, and infrastructure.
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Mission and Values:
- The article emphasizes Haven's mission to provide a great time for guests, with a focus on creating lasting memories. The commitment to high-performance culture, innovation, and community engagement is highlighted.
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Contact Information and Customer Service:
- Various ways to contact Haven are provided, including mail, email, and phone. Specific contact details are given for making bookings, addressing existing bookings, and handling specific inquiries, such as accessible accommodations.
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Complaints Procedure:
- The article outlines the process for addressing guest complaints, encouraging guests to inform the Reception Team at the park immediately. There are also instructions on how to file complaints after the holiday, including contact information and a form for guest relations.
In conclusion, the concepts covered in the article showcase Haven's dedication to providing diverse and inclusive holiday experiences, coupled with a commitment to continuous improvement, customer satisfaction, and community engagement.
