Digital Transformation // Jul 2022
Delta Air Lines has selected Amazon Web Services (AWS) to serve as the airline’s preferred cloud provider. AWS will helpDeltaunlock technologies and streamline processes that will make the end-to-end customer experience faster, smoother, and more secure.
Deltais building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability. With AWS,Deltais providing a secure infrastructure for timely data-driven insights. In addition,Deltais providing its employees with the opportunity to take part in training with the AWS Designated Virtual Trainer (DVT) programme to increase cloud adoption and develop new client-facing and internal capabilities.Deltaplans to scale the programme across its global hubs to ensure employees around the world have access to in-person and online cloud skills training.
“We’re not just transforming our IT backbone – we’re rallying our entire organisation to use leading technology to improve our customers’ travel experience in meaningful ways,” said Delta’s Rahul Samant, E.V.P. and Chief Information Officer. “Our work with AWS is one of many critical steps we’re taking to modernise our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
The airline is also working with AWS to modernise the core technology platforms that support its customer engagement centre operations. Thanks toAmazonConnect(a fully managed, easy-to-use, omnichannel cloud contact centre service), customers who call Delta’s reservations and customer care specialists will have a more streamlined experience.Deltacustomer care specialists can respond in real time to customers with new online and text support.
“Continuous innovation is at the core of Delta’s commitment to its customers,” saidMatt Garman, Senior Vice President of Sales, Marketing, andGlobal ServicesatAmazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
