Employee Turnover & Retention Policies (2024)

But it also costs you financially and in lost skills. Every time an employee leaves your company, you have to spend money to hire their replacement.

The knowledge and skills that the departing employee learned while working for you, which they may have gained through training or on the job, also go out the door. The time it takes to train a new hire up to the same standard will vary by role.

That’s why it’s so important to analyse and manage employee turnover and retention, with sound HR policies. You can start here.

The difference between turnover and retention

They’re almost opposite terms. Employee turnover is the proportion of your workforce who leave during a period of time (usually per year). Retention is the proportion of employees who stay.

Measuring turnover and retention

If you’re to manage turnover and retention effectively, a useful policy is to measure data for both. Measuring data can help you identify problems and set targets for improvement.

Measuring employee turnover

The simplest way to track turnover is to measure the overall rate on a yearly basis. You can calculate the percentage by dividing total leavers by total employees, and multiplying by 100. Lower scores are better.

A problem with overall turnover is that it includes leavers you cannot control — such as employees retiring through old age, or transferring to another branch. A more-focused turnover calculation for total dismissals, or total voluntary resignations, might prove more useful.

Calculating a retention ‘stability index’

You can measure retention by dividing total staff with 1+ years’ service by total staff 1 year ago, and multiplying by 100. This is known as a stability index. Higher scores are better.

Knowing the cost of employee turnover

Putting a cost on employee turnover can help you make a business case for better management, and can help you work towards reducing the costs.

The cost of turnover includes the full cost of replacing a worker who leaves. These costs are financial and administrative, and often include:

  • Hiring costs, including advertising and the selection process
  • Temp cover while the post is vacant
  • Training for the replacement employee

The annual cost of turnover is calculated by multiplying total leavers by the cost per leaver.

Costs are usually higher, and turnover more important to deal with, the more scarce a job’s skills are.

Understanding why employees leave

Knowing why employees leave your organisation is crucial if you plan to take action to reduce turnover.

Policies you can implement to measure reasons for leaving include:

  • Analysing HR administration data on resignations, reference requests, dismissals, retirements, redundancies, and so on.
  • Using exit interviews, in which you can directly ask departing employees why they’re leaving.
  • Conducting employee surveys that ask current staff about their job satisfaction and intentions to leave in future.

Be aware that employees may not always be honest about their own reasons for leaving!

Policies to improve employee retention

Once you’ve assessed your employee turnover situation and the reasons behind it, you can begin to implement policies to improve retention.

Examples might include offering employees better progression opportunities, consulting employees on how to make work more satisfying, and reviewing job roles to make them more fulfilling.

Employee Turnover & Retention Policies (2024)

FAQs

What are the three most important factors for employee retention? ›

Top 6 Factors That Drive Better Employee Retention
  1. People and culture. A positive working environment or company culture should fit like your favourite pair of jeans. ...
  2. Work acknowledgement. ...
  3. Meaningful benefits. ...
  4. Ongoing training. ...
  5. Workplace environment. ...
  6. Mission and values alignment.
Jun 7, 2022

What is the relationship between employee retention and turnover? ›

The difference between turnover and retention

They're almost opposite terms. Employee turnover is the proportion of your workforce who leave during a period of time (usually per year). Retention is the proportion of employees who stay.

What are the solutions for employee turnover? ›

6 Strategies to Reduce Employee Turnover
  • Find the Right Talent. Every company has a different hiring process. ...
  • Encourage Retention Early On. ...
  • Recognize and Reward Employees. ...
  • Identify a Clear Career Path. ...
  • Encourage a Healthy Work-Life Balance. ...
  • Create Learning and Development Programs.

What are the 5 main drivers of employee retention? ›

The five main drivers of employee retention are strong leadership, frequent feedback, including recognition, opportunities for advancement, competitive compensation packages, and a good work/life balance. For retention strategies to be successful, they should be crafted with these five drivers in mind.

What are the 4 pillars of employee retention? ›

By building an engagement strategy on the four pillars: well-being, company culture, training and development, and recognition, and powering it with modern technology, employers can improve their recruitment and retention rates.

What are the best strategies on employee retention? ›

Employee retention strategies for job satisfaction
  • Onboarding and orientation. Every new hire should be set up for success from the start. ...
  • Mentorship programs. ...
  • Employee compensation. ...
  • Perks. ...
  • Wellness offerings. ...
  • Communication. ...
  • Continuous feedback on performance. ...
  • Training and development.
Apr 17, 2023

What are the top 6 factors that drive better employee retention? ›

6 Factors That Influence Employee Retention And How You Can Improve Each
  • Onboarding and Training.
  • People and Culture.
  • Recognition.
  • Work-Life Balance.
  • Relevant Benefits.
  • Career Development.
  • Happy Employees Stay Longer.
Oct 5, 2022

Why is employee turnover and retention important? ›

They not only make employees stay in your company, but also boost productivity and promote higher levels of engagement, which ultimately increases revenue. The main goal of any retention strategy is to keep turnover as low as possible. In order to do this, it has to improve the employee experience.

What affects employee turnover? ›

Employee turnover refers to how many employees leave an organization within a timeframe. Some key factors influencing employees to quit their jobs are job satisfaction, communication, colleague relation, organizational commitment, justice, politics, reputation, etc.

How do managers affect employee retention? ›

Managers affect employee retention by shaping the employee experience and building engagement. An effective manager understands the role they play in impacting employee retention, and they seek opportunities to build strong foundations that satisfy internal drivers, not just external factors.

What is the secret to employee retention? ›

Encourage and support growth

Training, coaching, leading by example, and encouraging achievement always brings positive outcomes and molds happy employees. The majority of people would not want to leave a job where they're encouraged to grow, so be sure to lead with encouragement.

How do you motivate employees to reduce turnover? ›

Employees perceive training as the organization's way of preparing them for better opportunities. This encourages job satisfaction, and loyalty to the company. Training should reinforce the value of the employee for it to increase employee retention. Employees also want to learn more through trainings and seminars.

How do you create a winning employee retention strategy? ›

The top 10 employee retention strategies
  1. Build employee engagement. ...
  2. Get recognition and rewards right. ...
  3. Recruit the right employees. ...
  4. Create an exceptional onboarding experience. ...
  5. Provide avenues for professional development. ...
  6. Build a culture employees want to be a part of. ...
  7. Offer winning incentives. ...
  8. Manage to retain.
Jun 9, 2023

What is the most effective solution to turnover? ›

Ten effective strategies to reduce employee turnover
  • Hire the right resources.
  • Allocate the right resource to the right job.
  • Optimize workforce utilization.
  • Minimize bench time.
  • Organize effective team-building activities.
  • Offer flexible work schedules.
  • Plan training & development programs.
  • Identify key performers.
6 days ago

What is the biggest cause of employee turnover? ›

What are the main causes of staff turnover? The four main causes of turnover are lack of growth and progression, inefficient management, inadequate compensation, and poor workplace culture. These reasons for staff leaving are present at many organizations around the world.

What are the main causes of employee turnover at a workplace? ›

What causes high employee turnover?
  • Overwork. ...
  • Inconsistent management styles. ...
  • Lack of team member recognition. ...
  • Few opportunities for professional development. ...
  • Little to no career advancement. ...
  • Low salaries and low pay raises. ...
  • Inadequate benefits. ...
  • Poor company culture.
4 days ago

What is an example of an employee retention policy? ›

One example of an employee retention policy would be a policy that helps employee track their performance, set goals and offer feedback. Some policies focus on employee benefits like healthcare or childcare. Other popular policies include a dress code or anti-discrimination policy.

What is the common problem of employee retention? ›

Retention becomes a problem when an employee quotes an exceptionally high figure beyond the budget of the organization and is just not willing to compromise. The organization needs to take care of the interests of the other employees as well and can't afford to make them angry.

What is HR theory for employee retention? ›

The resource-based employee retention theory (RBV)

Another important employee retention theory is the resource-based theory, which argues that employees who feel most useful to their companies are likely to be most loyal. This theory proposes that by making employees feel valuable, you can reduce retention issues.

What is a key employee retention plan? ›

Key Employee Retention Plans (KERPS), also referred to as “pay-to-stay” compensation plans, can take many forms but their main purpose is to create a guaranteed pool of money that operates as an incentive for an employer to retain key employees during financially difficult times.

How do you attract and retain employees? ›

10 Tips to Attract and Retain Employees in your Organization
  1. Make your company culture attractive.
  2. Show Appreciation.
  3. Offer a competitive salary and benefits package.
  4. Offer opportunities for growth and development.
  5. Promote a healthy lifestyle.
  6. Encourage a work/life balance.
  7. Make sure your employees are engaged.
Jan 14, 2023

Why is it hard to retain employees? ›

Challenges in Employee Retention

Salary Dissatisfaction − Every employee has high salary expectations and this is one of the major reason, why an employee quits the organization. Retention becomes a problem when an employee quotes for an exceptionally high salary, which is beyond the budget of the organization.

Which leadership style is best for employee retention? ›

Review of literature indicated that transformational leadership and transactional leadership has positive relationship with employee's retention. Transformational leadership and transactional leadership have positive relationship with job satisfaction and organizational commitment.

Why reduce employee turnover? ›

Turnover is a problem for businesses because it can lead to lost productivity, high recruitment and training costs, and decreased morale among remaining employees. And finally, high turnover rates can reflect negatively on businesses, making it difficult to attract and retain top talent.

What is a healthy turnover rate? ›

Organizations should aim for 10% for an employee turnover rate, but most fall into the range of 12% to 20%. Certain industries report higher employee turnover rates due to the nature of the job.

What is a good employee turnover rate? ›

As a general rule, employee retention rates of 90 percent or higher are considered good and a company should aim for a turnover rate of 10% or less.

What can managers do to retain employees? ›

8 Simple Ways to Retain Your Best Employees
  • Pay above-average salaries. ...
  • Allow employees to speak their minds. ...
  • Show appreciation and respect. ...
  • Encourage input and feedback. ...
  • Don't micromanage. ...
  • Identify and invest in high performers. ...
  • Offer the ability to grow. ...
  • Provide flexibility.
Oct 13, 2020

What is the first steps of improving company employee turnover rates? ›

The first step to lowering your employee turnover rate is to open a channel of communication with your workers. Encouraging honest feedback from your employees and then implementing changes based on the feedback is an excellent way to demonstrate that you care.

How do you motivate employees for retention? ›

10 Tips to Motivate & Retain Employees
  1. Paying competitively;
  2. Give employees tools to do their job well;
  3. Show how roles connect with the company's purpose & goals;
  4. Enhance career learning, development & experiences;
  5. Recognise achievements & demonstrated value;
  6. Provide transparent & honest communication;
Nov 18, 2020

What factors help retain employees? ›

6 Factors That Influence Employee Retention And How You Can Improve Each
  • Onboarding and Training.
  • People and Culture.
  • Recognition.
  • Work-Life Balance.
  • Relevant Benefits.
  • Career Development.
  • Happy Employees Stay Longer.
Oct 5, 2022

How do you convince managers to retain employees? ›

10 employee retention strategies for retaining top talent
  1. Recognize retention starts with recruiting.
  2. Identify candidates who'll stay the course.
  3. And identify those who share your outlook.
  4. Provider ongoing education and clear paths to advancement.
  5. Stick with remote work options.
  6. Be competitive with compensation packages.
Mar 12, 2022

What may be the most important aspect of retaining great employees? ›

Respect may be the most important aspect of retaining great employees. Respect for employees lies at the heart of every great company culture. Companies must respect an employee's ideas, beliefs and hopes in all scenarios and situations.

What is the number one reason for employee turnover? ›

The four main causes of turnover are lack of growth and progression, inefficient management, inadequate compensation, and poor workplace culture. These reasons for staff leaving are present at many organizations around the world.

Why do we reduce employee turnover? ›

Turnover is a problem for businesses because it can lead to lost productivity, high recruitment and training costs, and decreased morale among remaining employees. And finally, high turnover rates can reflect negatively on businesses, making it difficult to attract and retain top talent.

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