All across the world, hotels are being built in new, exotic ways. Want to spend the night in an igloo? You can. Want to spend the night underwater? You can do that too. However, no matter the level of creative ingenuity the hotel has, there are still basic services and amenities that most people have come to expect from a hotel and it’s up to the hotel staff to live up to your standards. We turned to Facebook to ask our followers what they expect from hotels and here are the top five results.
1.Hotel Comfort and Cleanliness
Your hotel should be clean, end of story. This is an obvious standard, but one that every hotel, from discount motel to five-star resort should uphold. Not only does it make guests feel welcome and taken care of, it’s also just plain-ol’ sanitary. If your accommodations aren’t up to your standards of cleanliness in any way, do not hesitate to bring it up to the hotel staff so it can be taken care of as soon as possible.
A close second to cleanliness is the comfortability of the hotel itself. Apart from a comfy bed (which can be a definite deal maker or breaker for some), the hotel’s overall environment and attention to detail can make a huge difference. At the Oasis, our tropical theme is carried throughout the hotel with live plants and vibrant, modern décor, making our guests feel like they are on a vacation, regardless of the reason for their stay. Also, small things like the ability to stream your favorite shows, outlets by the bedside to keep your electronics charged and reading lights attached to the headboards are just a few ways to keep the guests’ preferences in mind.
2. Safety and Security
It goes without saying; you want to feel safe wherever you lay your head down at night. Most of the time when you are staying at a hotel, it’s in a new, unfamiliar place where you are surrounded by people you’ve never met. As exciting as that is, you always want to make sure that you feel safe and secure while you’re visiting. Key-entries, 24/7 staffing, locked safes for your valuables and, in some instances, security guards at the entrance are all fairly standard security measures that you should expect from your hotel.
3. Upstanding Customer Service
A hotel’s customer service must go above and beyond at all times. Find hotels whose staff do those “little something extras” to make a guest feel valued. From the moment you arrive, it should be the hotel staff’s priority to make you feel welcome and comfortable. And if something doesn’t meet your standards, how it’s handled separates the good customer service from the great. Long story short, when you stay at a hotel, you are their guest and hotels are not doing their best job if you don’t feel taken care of.
4. Great Amenities
While it didn’t receive as many votes as cleanliness and comfort, there was a general consensus from our Facebook following that amenities can make or break your stay. For many, it’s about having access to services they don’t indulge in during their everyday life; for others, it’s about having the necessities available that won’t interrupt their daily routine as much as possible. Offering a swimming pool is great for those with kids or the morning lap swimmer (having both an indoor and an outdoor option, like the Oasis has, is even better!) and an on-site, quality restaurant adds a level of convenience to anyone’s stay. Add in a fitness center with a wide variety of machines and weights, a 24-hour snack/gift shop for the late-night cravings and free high-speed Wi-Fi, and you will never want to leave!
5. Breakfast
Since breakfast is the most important meal of the day, many hotels greet their guests each morning by serving breakfast and all-you-can-drink coffee. While expecting a complimentary breakfast at every hotel is a little far-fetched, it is safe to expect some level of paid or free breakfast items. Now, if it is complimentary, the scale of options can be across the board and each hotel defines their complimentary breakfast services a bit differently, so a little research is necessary so that you are prepared and won’t be in a last minute rush to find your morning meal. The Oasis is unique in that it offers a full hot and cold breakfast buffet that is complimentary for each room.
Begin Your Search!
There are plenty of other expectations that you probably have (and rightfully so) when staying at a hotel. Now that we’ve outlined the most popular expectations, you should take your newly revised list of standards and find the right hotel that will check all of your boxes.
Christie
Promotions Manager for Oasis Hotel & Convention Center and Fire & Ice Restaurant & Bar in Springfield, Missouri.
FAQs
Five Basic Services You Should Expect From Your Hotel
- Hotel Comfort and Cleanliness. Your hotel should be clean, end of story. ...
- Safety and Security. It goes without saying; you want to feel safe wherever you lay your head down at night. ...
- Upstanding Customer Service. ...
- Great Amenities. ...
- Breakfast.
Five-star hotels should be run by people who are polite, accommodating, and discreet. The hotel has a high staff to room ratio and a variety of staff members available at any time. These can include a butler, doorman, and 24-hour reception. Daily housekeeping is also provided upon request.
What to expect from a hotel? ›
The list can never be ended but as a general one, guests expect their hotel room to be clean, comfortable and inviting. They want to feel like they are being taken care of and their needs will be met by the hotel. They also expect excellent customer service, both from the front desk staff and from housekeeping.
What is the main service provided by a hotel? ›
Besides providing an accommodation for temporary staying, related services such as changing bedclothes, giving towels and hygiene items, the opportunity to use appliances and TV set, cleaning and sanitation are available.
What is the 5 10 rule in hotels? ›
The 10 and 5 rule is famous in the hospitality industry as a simple reminder to consistently greet people that you encounter. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave. When customers are 5 feet away from you, greet them verbally.
What does a 5 * hotel mean? ›
5 star – Luxury accommodation. A five-star venue will have everything four-star accommodation offers but to a much higher standard. Multiple room and suite options will be available, as well as a range of services such as different restaurants, top-quality spa facilities and more.
What are the different types of service level in hotels? ›
The range of services or amenities that are offered to guests. Their position on the Smith Travel Research (STR) “Chain Scale,” which divides hotels into six tiers based on the hotel's average daily room rate. The six categories include Luxury, Upper Upscale, Upscale, Upper Midscale, Midscale, and Economy.
What services would you expect in a 4 star hotel? ›
Four-star hotels offer loads of special services and amenities, including concierge services, fine dining, multiple pools and hot tubs, high-class fitness centers, bellhops, room service, valet parking, day spas, limousine services, and an array of special suites.
What is customer service in hotels? ›
Hotel customer service is the care hotels provide to guests before, during, and after their stay. Some examples of customer service in a hotel include helping guests: Book hotel reservations. Make last-minute cancellations.
What is usually in a hotel? ›
Amenities are those things that make staying at a hotel enjoyable and comfortable. They include common hotel room items such as TVs, sound systems, refrigerators, mini-bars, free Wi-Fi, coffee-makers, hairdryers, and more. Amenities often include personal items like the toiletries the hotel provides.
Hotel service means renting of rooms, houses, or other lodging accommodations for a fee, including all services offered at the hotel, including, but not limited to, business centre services, massage service, swimming pool fees, laundry services, etc., whether paid by a guest of the hotel or a visitor to the hotel.
What is excellent guest service? ›
What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.
What are hospitality services? ›
Hospitality Services means those services provided to clients or guests in conducting your business, such as a hotel, motel, inn, resort, restaurant, golf club, sports club, country club, fitness club, health spa, beauty salon, caterer or food service provider, conference center or convention center.
What is the most important part of a hotel? ›
Front Office Department
As the frontline of every hotel, the Front Office is very crucial. As Kainthola points out in his Principles of Hotel Management, this department has the task of image-building, which means they are the guests' first and last point of contact.
What is the most important role in a hotel? ›
Hotel receptionist
This is arguably one of the most important hotel positions. As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints.
What things are important when choosing a hotel? ›
Choosing the right hotel can considerably impact your travel experience. By considering factors such as location, price, facilities, reviews, and safety, you can make a decision that meets your needs and preferences. Take the time to investigate and compare several options to guarantee a relaxing and memorable visit.
What is the most important thing in hotel hospitality? ›
Communication is the most crucial skill for a hotel team. A hotel manager should train their employees to communicate to reduce errors and miscommunication. Good communication means that you're listening to your guests, understanding their problems and valuing their feedback.
