For Members: Medicare Help Center (2024)

FAQs

How do I get answers to Medicare? ›

Live chat with us, and find local organizations that can help answer your Medicare questions. You can also: Call us at 1-800-MEDICARE (1-800-633-4227). Help from Medicare is available 24 hours a day, 7 days a week, except some federal holidays.

Always remember: Medicare will never call you directly unless you have called them with a request. If you get an unsolicited call from someone claiming to be from Medicare, it's a scam.

Start by registering your telephone number on the Do Not Call Registry. Dial (888) 382-1222 to initiate the process, make sure you call from the phone number you intend to add to the list. Don't forget to enroll both your landline and cell phone numbers.

Centers for Medicare & Medicaid Services (CMS) provides information about Medicare coverage, Medicare health plans, Medicare quality initiatives and free publications.

The tool clarifies eligibility and enrollment requirements and provides answers to questions on Medicare's plan options, coverage and costs in an easy-to-understand manner. Choose a topic below and click “See all questions” to find the answers you are looking for.

Although the Centers for Medicare & Medicaid Services (CMS) is the agency in charge of the Medicare program, Social Security processes your application for Original Medicare (Part A and Part B). We provide general information about the Medicare program and can help you get a replacement Medicare card.

Earn My Health Pays^® rewards for staying focused on your health! Earning rewards is as easy as taking good care of yourself. You will earn a reward when you complete each of the healthy activities listed below.

Say hello to your 2024 Medicare Advantage rewards program

Stay healthy and earn up to $400 in gift cards by completing eligible health activities by December 31, 2024.

Why am I suddenly getting so many calls from people with Indian accents trying to sell me Medicare extended insurance plans and are they scams? Because they are scammers housed in call centers in India. The worst scumbags on earth. They need to locate those call centers and carpet bomb them.

Remember that Medicare will never call you to sell you anything or visit you at your home. Medicare, or someone representing Medicare, will only call and ask for personal information in limited situations: A Medicare health or drug plan may call you if you're already a member of the plan.

Why am I getting so many phone calls about Medicare? ›

If you receive an unexpected phone call or text message that claims to be from Medicare and asks for personal information, it's a scam. Medicare does not engage in telemarketing, and they won't call you unless you've called them first.

The best person to talk to about Medicare is an agent or broker who works for you and not for for the benefit of a particular insurance company or Medicare call center. This can be the most important health care decision you make. Find such a person by doing the following; Search Google for a “Medicare broker near me'.

California's participation in the federal Consumer Assistance Program grant has completed, however, the California Department of Insurance continues to provide assistance to consumers with health insurance questions or problems. You can contact them at 1-800-927-4357.

You must submit proof of Medicare Part B premium payments through the online portal, EZ Receipts app or by fax or mail. Upon approval, you will receive reimbursem*nt by direct deposit or check depending on how you set up your account.

The processing time for Medicare Part B applications typically ranges from one to three months, starting from when the Social Security Administration receives your application. It's best to apply as early as possible, especially if you're nearing your 65th birthday or the end of your Initial Enrollment Period.