30-day Lifestyle Money Back Guarantee
This is available to all new customers purchasing a new or used holiday home. It’s not available to existing owners or those wishing to part exchange their holiday home. If a new owner decides that the Haven lifestyle is not what they expected, they have 30 days from the date of holiday home handover (as stated on the holiday home handover form) in which to request cancellation of the sale.
Activating this Guarantee shall mean that the new owner cannot purchase another holiday home at any Haven Park within 12-months of the cancellation date.
Cancellation requests must be made in writing (in person, by post or e-mail) to the General Manager of their park.Requests received after the 30-day period will not be accepted. If delivered in person or via e-mail, the date of cancellation will be the date the request is received by the General Manager or their representative if they’re out of office.If the request is posted, it must be addressed to the General Manager, sent via the Royal Mail special delivery guaranteed postal service and owners must retain proof of postage. The cancellation date will be the first working day following date of posting and the request must be received within the 30-day cancellation period. Bourne Leisure (t/a Haven) accepts no liability for any losses incurred by the holiday home owner where the relevant park General Manager fails to receive the written request for cancellation.
The owner will be advised when the holiday home keys must be returned to the General Manager. The holiday home must be handed back in the same condition it was purchased.All add-ons, accessories & additional extras supplied at the time of purchase must remain with the holiday home. The owner will be refunded all monies paid to the park less costs incurred for siting and connection.We reserve the right to deduct further sums from the refund payment where damage or breakages have been caused to the holiday home or park.
New owners that have a finance agreement with one of our panel of lenders, are responsible for cancelling this with them.We shall not withhold any confirmation requested by our lenders where the owner has complied with the terms of this 30-day Lifestyle Money Back Guarantee.
These terms do not affect your statutory rights. For more information, please contact the local authority, Trading Standards or Citizens Advice Bureau.
Free 2024 site fees when you buy a Haven holiday home at selected parks
Offer is applicable to new customer purchases made through Haven from 19 January 2024, completing by 31 December2024.
Offer excludes part-exchanges or private sales. Available on new & pre-ownedholiday homes at the following selected parks only: Kent Coast,Berwick, Burnham, Cleethorpes Beach, Craig Tara, Far Grange, Golden Sands, Haggerston Castle, Hopton, Orchards, Seton Sands, Skegness and Weymouth Bay.
A credit equivalent to the value of your site fees due during the 2024 season will be applied to your account balance on completion of your purchase for use against your running costs e.g. utilities, after-sale add-ons e.g storage boxes or site fees. It cannot be applied to your purchase or refunded in cash.
Subject to availability and status. Deposit required.Access to your holiday home issubject to park opening times.
Offer cannot be combined with any other offer, discount, or promotion. Offer cannot be used in conjunction with Let2offset. Offer may be withdrawn orchanged at any time without notice. Full site fees will bepayable for subsequent years.
Images are shown for representational purposes.
Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven).Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor.Registered office:One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. We may receive commission from the finance provider if you enter into an agreement with them.
Pre-owned holiday homes from £19,995
Holiday home price is based on a pre-owned holiday home and includes siting, connections and standard accessories.
Price excludes 2024 site fees, running costs and add-ons requested at point of sale. Subject to status and availability.
As at 1 January 2024, price is available at all parks, excluding Church Farm, Cala Gran, Cardigan View, Garreg Wen, Greenacres, Kiln Park, Lydstep Beach, Perran Sands, Rockley Park, Seashore and Thornwick Bay.
Access to holiday home is subject to park opening times. Park cannot be used as a permanent residence.
Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurancedistributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. We may receive commission from the finance provider if you enter into an agreement with them.
Let2offset - make no site fee payments until 2031
Let2offset is a contractual lettings product that offers eligible owners a guaranteed letting income at a preferential rate (calculated each year) in exchange for a stipulated number of letting breaks. It also allows eligible owners to pay their site fees and receive their letting income in 12 equal monthly instalments; the monthly site fee amount charged by Haven will be after deduction of the letting income.
‘Make no site fee payments when using Let2offset until 2031’ is available at 33 Haven parks excluding Burnham, Cardigan View, Far Grange, Garreg Wen, Lydstep Beach, Riviere Sands and Seaview. The letting income received will vary by make, model and location. The monthly site fee payment does not include running costs e.g. utilities, rates & insurance.
“Make no site fee payments when using Let2offset until 2031” is applicable to new and existing customer purchases of new Atlas Sahara 3 Bed or equivalent or superior grade holiday home purchases made through Haven where customers have also signed up to Haven’s Let2offset contract. It is not applicable to private sales and cannot be used in conjunction with our free Site Fee promotion. It is available across 40% of eligible Parks and applies when letting a new Atlas Sahara 3 Bed holiday home (or equivalent or superior grade for 15 weeks.
An example of how “Make no site fee payments when using Let2offset until 2031” operates under Let2offset is the purchase of an Atlas Sahara 3 Bed holiday home at Primrose Valley with a monthly site fee of £585.00 (includes purchasing discount of £45) and monthly letting income of £803.67. The monthly difference equates to £218.67, which will be credited to the owner's account. Both letting income and site fees are subject to yearly pricing reviews and the monthly site fee costs and letting income shown in the example are based on 2024 figures.
Modelled assumptions on expected annual site fee and letting income charges over the 7-year lettable life of the Atlas Sahara 3 Bed indicate that under Let2offset it is anticipated that these customers will continue to receive a monthly credit during this period, however, this is not guaranteed. The modelled assumptions are based on the historical performance of Haven over the past 5 years of trading.
Images are shown for representational purposes. Access to holiday home is subject to park opening times.
Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. We may receive commission from the finance provider if you enter into an agreement with them.
Brand new holiday homes from £34,995
Holiday home price is for a new 2-bedroom ABI Horizon holiday home and includes siting, connections and standard accessories.
Price excludes 2024 site fees, running costs and add-ons requested at point of sale. Subject to status and availability.
As at 1 January 2024, price is available at all parks, excluding Church Farm, Cala Gran, Far Grange, Greenacres, Kiln Park, Perran Sands, Rockley Park, Seashore, Skegness and Thornwick Bay,
Images are shown for representational purposes. Access to holiday home is subject to park opening times.
Park cannot be used as a permanent residence. Haven Leisure Ltd is registered in England (No. 01968698) and is a FCA appointed representative of Bourne Leisure Limited (t/a Haven). Bourne Leisure Ltd is registered in England (No. 04011660) and is authorised and regulated by the FCA (Financial Services Register No. 312847) as a credit broker and insurance distributor. Registered office: One Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. We may receive commission from the finance provider if you enter into an agreement with them.
