Nursing metrics: measuring quality in patient care (2024)

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Mark Foulkes Nurse consultant, Cancer care and trust lead cancer nurse, Royal Berkshire NHS Foundation Trust, Reading

Nursing metrics have been used increasingly in UK health services over the past two years to measure and improve nursing performance and to aid commissioners in linking funding to quality. This article provides an introduction to nursing metrics, including some of the nurse-sensitive indicators and the background to their development. It also provides examples of how metrics are used in practice to improve the care and experience of patients.

Nursing Standard.25, 42, 40-45. doi: 10.7748/ns2011.06.25.42.40.c8582

Correspondence

mark.foulkes@royalberkshire.nhs.uk

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This article has been subject to double blind peer review

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Nursing metrics: measuring quality in patient care (2024)

FAQs

What are the measurable indicators of quality nursing care? ›

What are nursing-sensitive indicators?
  • Nurse turnover.
  • Patient volume and flow.
  • Patient contacts.
  • RN education/specialty certification.
  • Staffing and skill mix.
  • Workforce characteristics.
Jan 12, 2023

What is nursing quality care metrics? ›

Quality care-metrics provide a measuring system that: is specific to the measurement of nursing and midwifery care processes in individual care areas. monitors and assesses performance against evidenced-based standards.

How do you measure patient care quality? ›

Principles for measuring the quality of health care
  1. Measure aspects of care that go beyond technical quality, e.g. responsiveness, acceptability and trust.
  2. Measure perceived quality and compare with clinical quality.
  3. Measure quality at different points in the patient pathway through the health system.

What is the best measurement of the quality of care given to a patient? ›

Outcomes measurement is in some ways the ultimate form of quality measurement because what interests most people is whether care has improved the patient's health.

What are examples of nursing quality indicators? ›

Includes the supply of nursing staff, the skill level of nursing staff, equipment, education and certification levels of nursing staff. Measure methods of patient assessment and nursing interventions and competency assessment. Nurses job satisfaction is also considered a process indicator.

What is an example of a quality indicator? ›

Example: A company guaranteed 100% of deliveries on time. So that's an indicator of quality. When using quality indicators, it is extremely important to regularly access accurate, reliable and good quality data.

What is the quality metrics measurement? ›

Quality metrics are quantifiable measures used to assess the performance, effectiveness, and overall quality of a product, process, service, or system. These provide objective data that can help organizations understand how well they are meeting their goals and standards.

How many nursing quality indicators are there? ›

We use over 40 quality indicators, across more than 250 individual nursing-sensitive measures, to give you data on your performance.

What is the metric system of measurement in nursing? ›

The basic units of measurement in the metric system include meter for length, liter for volume, and gram for weight. The decimal point is easily moved either to the right or left with multiplication or division in units of 10. For example, there are 1,000 mL in 1 liter, and 0.5 liters is the same as 500 mL.

Why is it difficult to measure quality in healthcare? ›

Patients' expectations about the health care system may differ from those of purchasers and health care professionals, which may lead to different evaluations of quality. Perceived limits on access to care and choice of providers, which may be valued by purchasers for cost control, may be viewed negatively by patients.

What are the measurable indicators? ›

Measurable: The indicator has the capacity to be counted, observed, analyzed, tested, or challenged. If one cannot measure an indicator, then progress cannot be determined. How will one know if the outcome has been achieved?

What are measurable outcomes in nursing? ›

An outcome is a “measurable behavior demonstrated by the patient responsive to nursing interventions.” Outcomes should be identified before nursing interventions are planned. After nursing interventions are implemented, the nurse will evaluate if the outcomes were met in the time frame indicated for that patient.

What are the three measures used to determine the quality of healthcare? ›

The three major types of quality measures used in healthcare facilities are structural, process, and outcome. Process quality measures are measures that evaluate how the actions of staff affect patient care.

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