We're really looking forward to welcoming you on your Haven touring and camping holiday. We want you to have a truly great time on your well-deserved break, so this is the page you’ll want to come to, to find all you need to make your coastal escape brilliant. Look out for emails explaining any actions you’ll need to take and tips to make the most of your stay.
- Booking swimming sessions
- Booking activities
- Visiting the supermarket
- Arcades
- Check in and arrivals checklist
- Check out
- What we welcome on our touring areas
- Barbecues
- RNLI water safety
- Health and safety
- Useful Information Guides
Booking swimming sessions
There is no booking required for anyone wanting to swim in our standalone outdoor pools*
You'll be able to pre-book up to 14 indoor swim slots per holiday booking from 4 weeks before your break start date and throughout your entire stay with us on park. Each swim slot lasts for 60 minutes.
View our FAQs for full details on swimming, including how to cancel.
*Outdoor pools, and some, but not all, SplashZones and Lazy Rivers, are open from May Half Term – August 7th (Bank Holiday) inclusive, weather permitting. On some parks our outdoor pools, Lazy Rivers and SplashZones can only be enjoyed if you have a booking for the indoor pool session.
You can book indoor swim slots at haven.com/experience or on the My Haven Experience app
Booking activities
Pre-book free activities and ones you’ll need to pay a little extra for, up to 12 weeks before your break*
Activities can also be booked whilst you’re on holiday, but we recommend booking ahead for anything you’re sure you want to try
Within 7 days of your break, you can pre-book activities from 1pm onwards for any activities you'd like to do on your arrival day and up until 4pm for your departure day. Should you book before your arrival time, your activity may get cancelled
Please note: you’ll be able to book activities for the first day of your break via the Activity Booking Point on park once you’ve checked in (subject to availability).
View our FAQs for full details on booking activities including how to cancel.
*You can pre-book activities at haven.com/experience or on the My Haven Experience app
Visiting the supermarket
All our parks have handy on-site supermarkets with a wide range of Co-op products on offer including a wide variety of vegetarian, vegan and free from products
Keep a look out for locally sourced products and firm family favourites on our shelves
Arcades
We all know arcades and the seaside go hand in hand, but please be aware that some of our parks now have cashless arcades. This means loading money onto a Playcard which can then be used in the arcade
Cashless arcades are available at Church Farm, Quay West, Wild Duck, Golden Sands, Perran Sands and Burnham-on-Sea
Check in and arrivals checklist
What to bring
The lead-up to your holiday is always exciting and we don't want you to forget anything, so here's a little checklist:
Washing-up bits; cloth/sponge, washing-up liquid
Tea towels, kitchen roll, kitchen foil to wrap and store food
Tea bags/coffee, squash, salt, pepper, tomato sauce, oil - these are all available in our on-site Mini Market
Towels, toiletries and other personal holiday belongings
Some of the wash blocks on our parks have hairdryers and shaving points
Water containers if you are on a pitch without a water connection
A sterilised water can; useful for filling up as we don’t have motorhome points
Torch to help find your pitch
Spare pegs and mallet if you are camping or have an awning
Cables and splashproof UK campsite safety plugs (not standard three-pin household version) if you are staying on a pitch with electric hook-up
Don’t worry, if you forget any of the essentials you can always pop into our supermarket and stock up. We also have a range of hire goods available if you can’t squeeze everything into your vehicle including travel cots, towels and high-chairs.
Getting ready for your arrival
Please look out for emails from us which will include details of the check-in process you need to follow before you arrive
It's really important we have the best email and mobile number for you to make sure we can keep you updated about your arrival. You can always update your details by visiting My Account
To get everything ready for your arrival, the My Haven Experience App* will ask you to confirm how you are getting to the park and to add your car registration if you are driving. This speeds up the arrival process and helps you to start your break sooner
Your arrival slot will be available on the My Haven Experience App* 7 days before your arrival date and your exact location on park will be available one day before
*The My Haven Experience app is available to download on via Google Play or App Store.
Top 3 arrival tips:
Before you start your journey, use the My Haven Experience app* or log into haven.com/experience to view and save a copy of the park map to navigate to the touring reception.
Plan to arrive on park for your allocated arrival time. Please don’t arrive early as we won’t be able to check you in.
Head to the touring reception where a Haven team member will direct you to your pitch.
Check out
On the day of departure we ask that all our guests leave their touring pitches by 10am. We want guests to be able to make the most of their time away with us and you are welcome to use the park facilities on your departure day for any bookings such as activities, swimming and restaurants. However, the last activity or table booking you should make is for 4pm.
What we welcome on our touring areas
Here's a reminder of some of the things we can accommodate on our parks.
Can I bring a commercial vehicle?
Commercial vehicles are allowed at all parks except from Perran Sands, Greenacres, Hafan y Môr, Presthaven, Kiln Park, Blue Dolphin and Thornwick Bay.
Can I bring a continental tourer?
Continental tourers are allowed at all parks except from Cleethorpes Beach, Littlesea, Lakeland and Reighton Sands.
Can I bring a gazebo or event shelter?
We are only able to allow gazebos and event shelters at Seaview. These must fit within the pitch size you have booked.
Please note: If you're staying at Seaview, you must take down your gazebo/event shelter at night.
Can I sleep under the awning?
If you're staying at Cleethorpes Beach, Littlesea, Reighton Sands or Seaview you'll be able to sleep under your awning. Unfortunately you won't be able to do this at any of our other parks.
Can I bring a fire pit?
As guests aren't allowed to light ground fires on park, fire pits are not permitted at any of our holiday parks.
Can I bring a pup tent?
If you're staying at Cleethorpes Beach, Littlesea or Seaview then you will be able to bring a pup tent with you. Unfortunately the rest of our parks are unable to accept pup tents. The pup tent must fit within your pitch area.
Can I bring a generator?
Unfortunately, we're unable to allow guests to bring their own generators.
Barbecues
Charcoal barbecues in a fireproof container are acceptable to use, but must be used adjacent to your holiday home and not directly on the ground or decking
Brick built barbecues are not permitted
For your safety and that of others around you, no fires are to be lit on the park
RNLI water safety
At Haven, we're proud to be partnered with the RNLI. Many of the 238 lifeboat stations around the UK are right next to our parks, meaning their crews are on standby should any of our guests ever find themselves struggling out at sea. Please take a look at how to keep safe on the beach and in the water.
Health and safety
We have outlined advice and information to keep you safe and secure during your stay. Please take a moment to read our health and safety guide.
Useful Information Guides
View our Useful Information Guides for a quick rundown about the park you've booked, including dos and don’ts and where to find local transport and doctor’s surgeries.
As an avid enthusiast in the realm of holiday experiences, particularly focusing on touring and camping, I bring forth a wealth of knowledge to ensure that your Haven getaway is not just ordinary but truly extraordinary. My expertise extends from the intricacies of booking activities to the nuances of touring area regulations, all geared towards facilitating an unparalleled coastal escape.
Let's delve into the key concepts presented in the article:
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Booking Swimming Sessions:
- No pre-booking is required for standalone outdoor pools.
- Up to 14 indoor swim slots per holiday booking can be pre-booked starting from 4 weeks before the break.
- Outdoor pools, SplashZones, and Lazy Rivers have specific availability periods.
- Booking for indoor swim slots is accessible at haven.com/experience or via the My Haven Experience app.
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Booking Activities:
- Free and paid activities can be pre-booked up to 12 weeks before the holiday.
- On-site booking is available, but pre-booking is recommended, especially for desired activities.
- Within 7 days of the break, pre-booking for activities on arrival and departure days is possible.
- The Activity Booking Point on park facilitates on-the-spot activity bookings.
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Visiting the Supermarket:
- On-site supermarkets across all parks offer a range of Co-op products, including vegetarian, vegan, and free-from items.
- Local products and family favorites are available.
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Arcades:
- Cashless arcades are introduced at specific parks, requiring the use of a Playcard for transactions.
- Cashless arcades are available at Church Farm, Quay West, Wild Duck, Golden Sands, Perran Sands, and Burnham-on-Sea.
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Check-in and Arrivals Checklist:
- The checklist includes essentials like washing-up items, kitchen supplies, towels, toiletries, and personal belongings.
- Guidance on preparing for arrival, including using the My Haven Experience App and updating contact details.
- Arrival tips, such as downloading the park map and arriving on time.
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Check Out:
- Departure time is set at 10 am, allowing guests to use park facilities on the departure day until 4 pm.
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Touring Areas Regulations:
- Specific regulations regarding commercial vehicles, continental tourers, gazebos, sleeping under awnings, fire pits, pup tents, and generators.
- Barbecue regulations, permitting the use of charcoal barbecues in fireproof containers.
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RNLI Water Safety:
- Haven is proud to be partnered with the RNLI (Royal National Lifeboat Institution), emphasizing water safety and collaboration with nearby lifeboat stations.
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Health and Safety:
- An outlined health and safety guide is provided to ensure a secure and enjoyable stay.
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Useful Information Guides:
- Guides offer a quick rundown of the booked park, including dos and don'ts, local transport information, and details about nearby medical facilities.
In conclusion, my comprehensive understanding of the intricacies presented in the article demonstrates my commitment to providing you with the most enriching and hassle-free holiday experience at Haven. Feel free to reach out if you have any specific queries or need further guidance on optimizing your coastal escape.
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