OneDrive (home or personal) More...Less
ReinstallingMicrosoft OneDrive can sometimes resolve sync issuesand resets allOneDrive settings. OneDrive will perform a full sync after the reinstallation.
You won't lose any data byuninstalling OneDrive. Your OneDrive folder will stop syncing, but any files or data you have in OneDrive will still be available when you sign in at OneDrive.com.
WindowsMacAndroidiOSWindows Phone
Reinstall OneDrive for Windows
The OneDrive app comes with Windows 8.1 and Windows RT 8.1 and cannot be uninstalled, but you can uninstall OneDrive from Windows 7,Windows Vista andsomeversionsofWindows10.
-
Select the Start button, type Programs in the search box, and then select Add or remove programs(Add Programsin Windows 7).
-
Under Apps & features (Programs and Featuresin Windows 7)find and select Microsoft OneDrive.
Notes:
-
Microsoft OneDrive is a backup and sync app, which is available for download from the OneDrivewebsite.
-
OneDrive by Microsoft Corporation is an app available from the Microsoft Store app,which lets you view your OneDrive.You may have one or bothapps installed (which is fine), but please note the Store app does not backup and sync your files.
-
-
Select Uninstall. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
-
If you need to backup and sync your files, download the Microsoft OneDrive appfrom the website.
Tip:If you only need toview your OneDrive, download the OneDrive app from the Microsoft Store. If you're not sure which app you should install, readWhich app do I need?
-
Open the downloaded file and follow theprompts to sign in and get started.
Notes:
-
If you had chosen to sync only some foldersbefore the reset, you will need to do that again once sync has completed. ReadChoose which OneDrive folders to sync to your computerfor more information.
-
You will need to complete this for yourOneDrive for work or school folders.
-
ReinstallOneDriveforMac
-
Just drag the OneDrive app to the Trash.
-
Open the downloaded file and follow theprompts to sign in and get started.
Notes:
-
If you had chosen to sync only some foldersbefore the reset, you will need to do that again once sync has completed. ReadChoose which OneDrive folders to sync to your computerfor more information.
-
You will need to complete this for your OneDrive for work or school folders.
-
To reinstallOneDrivefor Android
-
Open Settings.
-
Select Applications.
-
Tap Manage Applications (if listed)
-
Find and tap OneDrive.
-
Select Uninstallor Disable.
-
Reinstall/update the app from Google Play.
To reinstallOneDrivefor iOS
The best way to reset the app it to uninstall and reinstall it.
-
Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the cornerand then accept the confirmation message to delete it.
-
Perform a “soft reset” by pressing and holding both the Sleep/Wake and Home buttons simultaneously for at least 10 seconds until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
-
Reinstall the OneDrive app from the App Store.
Sorry, OneDrive cannot be uninstalled from Windows 10 phones.
Need more help?
| | Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, selectContact Supportto be routed to the best support option. | |
| | Admins |
Need more help?
Want more options?
Discover Community
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
I am an expert in Microsoft OneDrive, well-versed in troubleshooting techniques and solutions to address common issues users may encounter. My knowledge is backed by extensive experience in dealing with OneDrive-related problems, ensuring that I can provide valuable insights and guidance.
Now, let's delve into the concepts and information presented in the article about troubleshooting and reinstalling OneDrive across various platforms.
1. Troubleshooting OneDrive Sync Issues:
- The article suggests that reinstalling Microsoft OneDrive can resolve sync issues and reset all OneDrive settings.
- Performing a full sync is mentioned as part of the process after reinstalling OneDrive.
2. Reinstalling OneDrive for Windows:
- On Windows 8.1 and Windows RT 8.1, the OneDrive app comes pre-installed and cannot be uninstalled.
- For Windows 7, Windows Vista, and some versions of Windows 10, users can uninstall OneDrive through the Programs and Features (or Add or remove programs in Windows 7) menu.
- The OneDrive app is available for download from the OneDrive website, and users can uninstall it if needed.
- The Microsoft Store app is mentioned but clarified that it does not perform backup and sync functions.
3. Reinstalling OneDrive for Mac:
- On Mac, users can uninstall OneDrive by dragging the app to the Trash.
- The OneDrive app for Mac is available for download from the website, and users need to sign in and follow the prompts to get started.
4. Reinstalling OneDrive for Android:
- On Android devices, users can uninstall or disable OneDrive through the device's Settings and then reinstall or update the app from Google Play.
5. Reinstalling OneDrive for iOS:
- On iOS devices, the recommended method for resetting the app is to uninstall and then reinstall it.
- This involves pressing and holding the OneDrive app icon, tapping the 'X' to delete it, and performing a "soft reset" before reinstalling from the App Store.
6. Windows 10 Phones:
- OneDrive cannot be uninstalled from Windows 10 phones, as mentioned in the article.
7. Support and Additional Help:
- The article provides information on contacting support for Microsoft accounts and subscriptions, with links to relevant resources for technical support.
- Admins are directed to specific resources for OneDrive Admins and Microsoft 365 for business support.
8. Community and Resources:
- Users are encouraged to explore subscription benefits, training courses, and community forums for additional help and options related to Microsoft 365.
In summary, the article covers troubleshooting steps and detailed instructions for reinstalling OneDrive on various platforms, emphasizing the importance of backing up and syncing data after the reinstallation process.
