The Dos and Don'ts of Taking Things From Your Hotel Room (2024)

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Hotels

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Charlyn Keating

Charlyn Keating

Charlyn Keating is a resort and hotel expert with over 12 years of experience travel writing for The Washington Post, Travel Channel Online, and other publications.

TripSavvy'seditorial guidelines

Updated on 11/19/19

Most hotels want you to feel at home in your room. From complimentary pens to soaps and shampoos, they will fill it with nice things to make your stay all the more comfortable.

You might be tempted to take some of these things home with you. Certain items, like the complimentary shampoo, are given to you and are perfectly fine to pack in your carry-on. Other items belong to the hotel; if you get caught stealing these, you may have to pay a fine.

So before you start stuffing your suitcase with goodies, take a minute to learn what you can and what you cannot grab from your hotel room.

What You Can Take From a Hotel Room

Anything that's complimentary is free for you to snag. This includes the mini bottles of shampoo, conditioner, body lotion, coffee, packets of creamer and sugar, and other bathroomamenities. The slippers will get thrown away after you leave, so it's fine if you want to pack them away for later use. Stationery, pens, notepaper, postcards, and envelopes are also a gift to you—and because they carry their logo, hotels consider these free advertisem*nt.

What You Cannot Take From a Hotel Room

Guests often take towels, irons, hairdryers, pillows, and blankets, according to the housekeeping department at Hilton Kingston. Cable boxes, clock radios, paintings, ashtrays, light bulbs, TV remote controls—even the Bible—are commonly stolen as well. However, all of these items belong to the hotel and are meant to stay in the room.

Bathrobes, for the most part, should be left behind as well. Many hotels do launder them for the next guest—but in some higher-end hotels, a guest may be given a monogrammed robe as a gift.

When in doubt whether something is complimentary (and therefore okay to pack), you can call the front desk to double check.

The Dos and Don'ts of Taking Things From Your Hotel Room (1)

Other Items Commonly Stolen From Hotels

At the Hilton Curacao, guests will often take the mugs that come with breakfast up to their rooms so they can "finish their coffee." In reality, these mugs are so popular that they disappear daily, despite being available in the gift shop.

Ahousekeeping manager at theSheraton Chicago Hotel and Towersalso confirmed that their signature "S" crest white pillows and robes often disappear, along with the new coffee makers. Since both the pillows and robes are hotel property, they are not meant to be taken, either.

Consequences of Taking Hotel Property

If you take something from your hotel room, you can expect an extra charge on your bill. Robes and towels are so commonly stolen that many hotels now list the charge right on the hanger; they will automatically bill the credit card they have on file for the extra cost of replacing these items.

Robert Thrailkill, the General Manager of the Conrad Miami, once said:

"A guest room should feel like a home away from home. If the guest enjoys something enough to want to take it home with them, they are welcome to do so, but at a charge. We give guests the option to purchase the items that they are fond of, with everything from the 700 thread count linens and mattresses to the Conrad Miami signature terrycloth and waffle robes."

In some countries, including Nigeria, hotel guests have faced jail time for stealing items such as towels. Again, it's best to be cautious and ask reception if you are unsure whether something is complimentary—especially when you are traveling in a foreign country and are unfamiliar with the laws.

How to Turn Your Room Into a Hotel Suite

If you are itching to take something home with you, many hotels have online stores, ideal for anyone who's dreamed of transforming their bedroom oasis into a hotel suite. On these sites, you can purchase all your favorite items from the hotel, from their plush towels and 700-thread-count sheets to their lamps, shower heads, and beds. Whether you're a fan of Hilton's Serenity bed or the Mariott's canvas art and scent diffusers, you don't have to leave the life of luxury behind when you come back home.

The best part of all? Everything is brand new and you don't have to worry about fitting it all in your suitcase.

The Dos and Don'ts of Taking Things From Your Hotel Room (2024)

FAQs

Is it okay to take things from a hotel room? ›

What You Can Take From a Hotel Room. Anything that's complimentary is free for you to snag. This includes the mini bottles of shampoo, conditioner, body lotion, coffee, packets of creamer and sugar, and other bathroom amenities.

What not to take from a hotel room? ›

Sheets, towels, and other linens are definitely something you shouldn't take from hotel rooms. As McCreary explains, the hotels' goal is to prepare the perfect room for the next guest. Taking pricy essentials, like sheets, makes it harder for hotel staff to do their job.

What are the do's and don'ts of a hotel? ›

Hotel Do's And Don'ts Every Hotel Guest Should Know
  • DO treat hotel staff politely. ...
  • DON'T blame the hotel staff if he or she barges into your room if you wish not to be disturbed. ...
  • DO reuse your towels. ...
  • DON'T leave a mess. ...
  • DO consider privacy and safety in mind.
Aug 19, 2019

Is it safe to leave belongings in a hotel room? ›

Nobody is going to steal your clothes or shoes or toiletries. If you have valuable jewelry, or electronics, or your passport, or lots of cash, put that stuff in the room safe, or the hotel safe if there's no room safe.

Do hotels know if you take towels? ›

According to Travel + Leisure, it is highly unlikely you'll be thrown in jail for taking one towel (though they do share a cautionary tale) but you may find yourself on a list. For really serious hotel offenders—the rude, the gross, the theft inclined—there's a hotel blacklist.

Is it okay to take pens from hotel rooms? ›

When it's time to pack your things and leave the hotel, there are some items that you are generally permitted to take with you at no charge. Found near the desk in your hotel room, it's common practice for hotels to provide a pen and paper for notetaking. If you want to take the pen and notepad, feel free to do so.

What happens if you accidentally take a towel from a hotel? ›

Beddings, towels, and lamps have to stay with the hotel. Oh man. They may seem harmless to take, but you could get charged with petty theft. Even if the hotel doesn't take legal action against you, they may ban you from ever staying there again.

Can you take the slippers from hotels? ›

You can almost always take the slippers as they can't be washed and are just replaced with a new pair when you check out. So be sure to take them home with you so they don't end up in the trash. Little things like pens, writing pads and postcards are also allowed to be removed from the room.

What is the number one thing left behind in hotel rooms? ›

Cell Phone Chargers

This might just be the most common item left behind in hotel rooms. It's understandable.

What is the 5 10 rule in hotels? ›

The '10 and five' rule in hospitality says that staff coming within 10 feet of a guest should smile and make eye contact, while those coming within five feet should add a warm verbal greeting.

What is not allowed in a hotel? ›

Fireworks, incense sticks, candles, and other inflammable items are specifically forbidden to be used within the hotel. To prevent the loss of money, jewelry, or other valuables, it is strongly recommended that they are placed in the safety deposit boxes that are available in your guestroom.

What is the golden rule in hotel? ›

The Golden Rule of hospitality: Do unto others as you believe they would want done unto them.

What do hotels do if you leave something in the room? ›

Most hotels have a policy where they bag, tag and turn items into the lost and found department. Anything left in a room gets stored, usually in a transparent bag, so that items can be identified at a quick glance. The bag is then labeled with the date, location found and name of the staff member who found the items.

How to keep things safe in a hotel room? ›

Keep your belongings out of sight

Whether the property has cameras or not, don't leave your valuables and other items out in the open. Tuck them away whenever you leave your hotel room or rental. Put your valuables in safe places, and take note of where everything is.

How to protect yourself in a hotel? ›

Hotel safety tips for theft
  1. Don't flaunt cash or expensive jewelry.
  2. Use the in-room safe, not your vehicle, to store valuables.
  3. Place the "do not disturb" sign on the door when you leave.
  4. Keep your credit and identification cards out of sight.
  5. Lock all doors to connecting rooms.
Feb 23, 2023

Can I take a laundry bag from a hotel? ›

Most of the bags are made out of plastic or some type of recycled material. These are available for guests to use during their stay and to take with them when they leave if they wish to. The reason is because these type of bags cannot be reused by other guests. If the hotel provides a heavy fabric laundry...

How do you keep your belongings safe in a hotel room? ›

Instead, utilise the in-room hotel safe provided to store valuable items such as cash, jewellery, passports, and electronics. For less-valuable belongings that may not fit in the hotel safe, pack them into your suitcase, zip up so that the two zips are next to each other and thread a luggage padlock between them.

What is the proper etiquette for leaving a hotel room? ›

Also included in the "pretending to be at home" idea: so throw your trash in the garbage can, place the towels on the floor in the bathroom, and leave the room neat and tidy. You don't have to take your bed linen off or scrub the bathroom, but show a little respect for housekeeping.

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