Top 15 Technical System Analyst Skills (2024)

15 technical system analyst skills for your resume and career

1. Project Management

Project management is the process of organizing and coordinating resources to meet specific goals. Technical system analysts use project management to ensure efficient time management, high-quality support, and effective communication among diverse groups. They may lead complex, medium to large projects to upgrade systems, and utilize project management principles to communicate and motivate diverse groups towards a common goal. As Anil Agarwal, Adjunct Professor at Ashford University, puts it, "Some skills will always be in Demand - such as...Project Management."

Here's how technical system analysts use project management:

Project Management included working with and organizing multiple contacts to ensure efficient time management and high quality support.
Performed business analysis and project management functions to implement new financial system.

2. Troubleshoot

Troubleshoot refers to identifying and addressing problems. Technical system analysts use troubleshoot to team with quality, engineering, and manufacturing personnel to resolve software and hardware issues. They also maintain systems of computers and consult with the Network Operations Center to troubleshoot connectivity issues. Additionally, they configure and troubleshoot interfaces to cardiology systems, train user support analysts, and work within frameworks for incident and problem management. Installing, configuring, testing, and troubleshooting software, hardware, and operating systems are also tasks that technical system analysts perform.

Here's how technical system analysts use troubleshoot:

Teamed with quality, engineering and manufacturing personnel to troubleshoot and resolve software and hardware issues and implement process improvements.
Maintained a nationwide system of computers and consulted with Network Operations Center to troubleshoot connectivity issues.

3. Technical Support

Technical support is the service provided by a company to help end users troubleshoot and resolve software or hardware problems. Technical system analysts use technical support to provide assistance to internal clients and vendors, negotiate data communications contracts, and coordinate troubleshooting and problem resolution. They also work in teams with application analysts to provide technical support for projects. As an example, a technical system analyst might be responsible for providing primary technical support for 250-300 technicians and office personnel, both in person and remotely, to identify and resolve issues.

Here's how technical system analysts use technical support:

Provided Level I technical support for application software, hardware and operating system, network connectivity and system documentation problems.
Conducted bids and vendor selection process, negotiated data communications contract and oversaw third party technical support services.

4. SAN

A Storage Area Network (SAN) is a dedicated high-performance network that connects storage devices to servers. Technical system analysts use SANs to ensure that data is stored and accessed efficiently. They research and recommend SAN infrastructure upgrades, install and rack SAN storage devices, and configure SAN storage devices using LVM. They also use SAN technology to transfer data asynchronously to hot disaster recovery systems and to monitor filespace on archiving systems.

Here's how technical system analysts use san:

Researched using proactive performance engineering techniques and recommended SAN infrastructure upgrades that saved hours of enterprise email infrastructure down time.
Create high availability application systems using MS Clustering and SAN attached data storage for critical care departments and medical records systems.

5. Data Analysis

Data analysis is the process of examining data to draw conclusions and identify patterns. Technical system analysts use data analysis to identify business requirements, improve processes, and make recommendations. They work with various stakeholders and vendors to provide support and perform data migrations. They also use data analysis to train users and drive efficiency. As Jason Imbrogno Ph.D., Associate Professor at the University of North Alabama, puts it, "Optimization, programming, data analysis - honestly, if you're graduating from college today without at least a sprinkling of all three of those skills, you won't have much chance in the professional business world."

Here's how technical system analysts use data analysis:

6. CRM

CRM is a customer relationship management system that manages business interactions between a sales organization and its customers. Technical system analysts use CRM to perform administrative, report, and software development duties. They train end users in CRM navigation, synchronization, and reporting functions and troubleshoot issues with CRM systems.

Here's how technical system analysts use crm:

Facilitated a user advisory board focused on Dynamics CRM improvement.
Performed the Administrator role for the SalesForce (CRM) system, generating management and user reports.

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7. Java

Java is a popular programming language used for developing web, mobile, and desktop applications. Technical system analysts use Java to install and modify applications, integrate user interfaces with business layers, and develop client applications. They also utilize SQL, Java, and Java Script on a daily basis to provide estimates and implement changes in the source code. As Michael McLaughlin, Faculty at Brigham Young University - Idaho's Department of Computer Information Technology, puts it, "Rock-solid programming skills" in languages like Java "appear to drive the highest salaries."

Here's how technical system analysts use java:

Installed and modified java application to ensure successful deployment of web server and application installation.
Constructed business intranet site utilizing HTML, ASP, Java Script and other core languages.

8. SQL Server

SQL Server is a relational database management system that stores and retrieves data. Technical system analysts use SQL Server to manage and maintain databases, perform queries, and update data. They also use SQL Server to develop and maintain reports and extract data for business intelligence. For example, one technical system analyst used SQL Server to retrieve and manipulate data for a risk analysis project.

Here's how technical system analysts use sql server:

Install, commission and maintain Windows 2008/2012 member serves such as File, Application, Mail, Web and SQL servers.
Managed Microsoft SQL Server database security permissions - Created SQL scripts to mass update security related data-warehouse tables within SQL Server.

9. Unix

Unix is an operating system that allows users to manage and interact with a computer's hardware. Technical system analysts use Unix for various tasks like transferring data, supporting Cisco switches, conducting evaluations, and managing and monitoring systems. They also use Unix to automate transfer of reports between server directories and Windows file structures. They maintain stable Unix system environments for development and production applications, and they also use Unix for daily checking logs for errors in software and/or hardware.

Here's how technical system analysts use unix:

Developed and maintained Perl scripts and batch files for automated transfer of reports between UNIX server directories and Windows file structures.
Planned and coordinated 60 GB data transfer from four independent UNIX platforms to two new NT 4.0 servers.

10. OS

An OS, or operating system, is a piece of software that manages computer hardware resources and provides common services to computer programs. Technical system analysts use OS in various ways, including performing OS imaging, installing and upgrading hardware and software, troubleshooting and repairing IT-supported hardware and software, designing and implementing processes, supporting application programmers, and conducting OS upgrades. They also use OS to support remote sites, manage software licensing issues, and maintain servers.

Here's how technical system analysts use os:

Performed OS imaging, hardware installation, software installation, troubleshooting and repair of IT supported hardware and software.
Managed support and upgrade of desktop PC hardware, application software and OS.

11. Strong Analytical

Strong analytical skills are the ability to break down complex information into manageable parts, identify patterns and relationships, and make sound judgments. Technical system analysts use these skills to troubleshoot and research functional errors, translate technical specifications into product requirements, and provide efficient solutions to complex technical issues. They also use their strong analytical abilities to work on unique assignments where problem-solving is required.

Here's how technical system analysts use strong analytical:

Utilize strong analytical skills to troubleshoot and research functional errors Translated technical specifications into detailed product requirements.
Utilize strong analytical skills to provide efficient and effective solutions.

12. Management System

A management system is a set of processes, procedures, and tools that an organization uses to plan, organize, and manage its operations. Technical system analysts use management systems to evaluate information, develop functional requirements, and conduct user training. They also use these systems to support and maintain information security, such as HIPAA compliance guidelines. Additionally, technical system analysts may be involved in the design and implementation of management systems, like warehouse management systems. They may also use management systems to organize and direct the configuration and operation of information systems.

Here's how technical system analysts use management system:

Evaluated information management systems and developed functional requirements specifications.
Credited for creating system/network documentation to support Warehouse Management System and third party Shipping software to comply with all company policies.

13. Technical Troubleshooting

Technical troubleshooting is the process of identifying and resolving problems with computer systems and software. Technical system analysts use technical troubleshooting to resolve issues or escalate them to the appropriate personnel. They use their technical and customer service skills to provide end-user support, handle system crashes, slow-downs, and data recoveries within an enterprise environment, and more.

Here's how technical system analysts use technical troubleshooting:

Utilized technical troubleshooting skills to resolve issues or escalate to appropriate personnel.
Use technical and customer service skills and implement technical troubleshooting skills for end-user support.

14. HR

HR, or human resources, is a company's division that focuses on managing its employees. Technical system analysts use HR by serving as the primary point of contact between internal customers and IT. They also design and maintain HR modules for enterprise financial and payroll systems. They use their HR skills to interview and recommend candidates for certain positions and they train others on HR systems. They also maintain interfaces between HR systems and other software.

Here's how technical system analysts use hr:

Functioned as primary point of contact for HR, Medical Affairs, and Government Affairs internal customer's interests within IT.
Designed, implemented and maintained first successful SAP Midwest Corp. Enterprise Financial & HR modules per vendor.

15. PC

PC stands for "personal computer". Technical system analysts use PCs to install and upgrade hardware and software, troubleshoot and repair issues, and provide help desk support. They also use PCs to maintain and uphold procedures for logging and monitoring performance. They set up and deploy district PCs, and provide technical support for PCs, Macs, mobile phones, and tablets.

Here's how technical system analysts use pc:

Maintained Distribution Center PC HardwareSoftware, installations and upgrades.
Shift supervisor managing the PC repair department providing help desk support, on premise repair, IT equipment installation and troubleshooting.

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