What is Process Quality? (2024)

Process quality is a measure of excellence of interrelated work items (like tasks, procedures, steps). It is a measurement characteristic that indicates whether a given process is carried out with tolerant defects, minimized deficiencies, and insignificant variations. Higher quality of a process means that relationships between the process’s components are successfully built and sustained throughout the process lifecycle so the entire process is fulfilled according to needs and requirements of the customer.

Process quality is measured, monitored and managed by undertaking a range of control and assurance activities. The primary goal of such activities is to reduce variations around a targeted process and its components. In order to implement a process in a qualitative manner, there should be a quality management plan created to assess, anticipate and fulfill implied needs and requirements stated by the customer.

Process quality measurements are widely used in project and business management to control, monitor and assure higher quality levels of final products. There are various methodologies and techniques to control, manage and improve quality. For example:

  • Six Sigma, a project management methodology
  • TQM (Total Quality Management)
  • BPR (Business Process Reengineering)
  • PDCA (Plan-Do-Check-Act) cycle
  • OQM (Object-oriented Quality Management).

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What is Process Quality? (2024)

FAQs

What is Process Quality? ›

Process quality is the degree to which a process meets or exceeds the expectations and requirements of its customers and stakeholders. Tracking process quality is essential for ensuring that your processes deliver consistent, reliable, and valuable outcomes.

What is meant by process quality? ›

Process quality is a measure of excellence of interrelated work items (like tasks, procedures, steps). It is a measurement characteristic that indicates whether a given process is carried out with tolerant defects, minimized deficiencies, and insignificant variations.

What are the examples of quality processes? ›

10 Examples of Critical Quality Procedures
  • Vendor Evaluation. ...
  • Document Control. ...
  • Process Monitoring and Measurement. ...
  • Control of Nonconforming Product. ...
  • Identification and Traceability. ...
  • Competence, Awareness, and Training. ...
  • Customer Satisfaction. ...
  • Control of Records.

What is product quality vs process quality? ›

Product Quality: Means that the product is according to the specifications gathered by Business Analyst AND is bug free. Process Quality: Means the process adopted by the company to test the application should be defined well enough that it covers all the aspect of the application.

What are the 4 elements of quality process? ›

When broken down, quality control management can be segmented into four key components to be effective: quality planning, quality control, quality assurance, and quality improvement.

What is the role of process quality? ›

A Process Quality Engineer evaluates production processes and performance in manufacturing. Develops engineering to improve the quality of existing production processes or develops new processes to improve quality and efficiency.

What are the process quality standards? ›

Process quality standards protect the business owner from unnecessary costs in product repair or manufacturing rejects. These standards ensure that employees building products or providing services follow a specific procedure so that the results always meet the design quality standards.

How do you create a quality process? ›

How to create a QC process
  1. Review industry standards. Research common quality standards for the item or service for which you're creating the QC process. ...
  2. Choose the most important measures. ...
  3. Set detailed expectations. ...
  4. Align processes with outcomes. ...
  5. Develop training materials. ...
  6. Review and document data. ...
  7. Gather and apply feedback.
Jan 22, 2024

What is process quality control? ›

Quality control (QC) is a process through which a business seeks to ensure that product quality is maintained or improved. Quality control involves testing units and determining if they are within the specifications for the final product.

What are the quality process procedures? ›

Though there are many steps in the implementation of a Quality Assurance System, the following seven steps are essential:
  • Step 1: Identify Organizational Goals. ...
  • Step 2: Identify Critical Success Factors. ...
  • Step 3: Identify Internal and External Customers. ...
  • Step 4: Customer Feedback. ...
  • Step 5: Implement Continuous Improvements.
Jan 27, 2015

What are the steps in process quality assurance? ›

What are the Main Stages in the QA Process?
  • Analyze the Requirements. The QAs must understand and analyze the project requirements, including functional and non-functional aspects. ...
  • Plan the Tests. ...
  • Design the Tests. ...
  • Execute Tests and Report Defects. ...
  • Run Re-Tests and Regression Tests. ...
  • Run Release Tests.

What is the concept of process quality? ›

Process-based quality management planning evaluates how data gathering, decision-making, and follow-up activities may be efficiently ordered or merged to successfully execute a project. Note that all quality terms and definitions conform to International Organization for Standardization (ISO) 9000 (ISO 9001).

What do you mean by in process quality? ›

Process quality is the degree to which a process meets or exceeds the expectations and requirements of its customers and stakeholders. Tracking process quality is essential for ensuring that your processes deliver consistent, reliable, and valuable outcomes.

How to choose a process quality in a product? ›

Process and product quality involve:
  1. Objectively evaluating processes and work products against applicable descriptions, standards and procedures.
  2. Identifying and documenting non-compliance issues.
  3. Providing feedback regarding the results of quality activities.
  4. Ensuring that non-compliance issues are correctly addressed.

What is the best definition of quality in a process? ›

A quality process or product is fit for its purpose. It's easy to think of examples of fit for purpose. If the purpose of an aircraft is to be fast, efficient, comfortable and safe — then that's the definition of a quality aircraft.

How do you measure process quality? ›

Quality can be measured by various criteria, such as accuracy, timeliness, cost, customer satisfaction, and compliance. Accuracy is determined by how well the process outputs match the specifications and standards. Timeliness is assessed by how quickly the process delivers the outputs to customers or the next process.

What is meant by process quality management? ›

A quality management process consists of four main components: Quality Planning, Quality Assurance, Quality Control, and Continuous Improvement. As mentioned before, a quality management process is a collection of procedures, which most companies generally follow to ensure the quality of the deliverables.

What is process-based quality? ›

Reference Definition by ISO: A Process-Based Quality Management System uses a process approach to manage and control how its quality policy is implemented and how its quality objectives are achieved. A process-based QMS is a network of interrelated and interconnected processes.

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