Why isn t my level lock working?
If you see “No Response” under your Level Lock name in the Home app, your lock could be out of Bluetooth range, or something could be interfering with your wireless network. The most common reason for the Home app to show No Response is because the hub device is not within Bluetooth range of the lock.
Note: Once you've enabled HomeKit for your Level device, you can lock and unlock your devices using the Level Home app from anywhere.
Use the paper clip to firmly press and hold the button for 8-10 seconds until you hear the reset chime that confirms the process has been successfully completed.
- Open the Level Home app and sign in (if you haven't already).
- Press and hold the Level icon. You'll see a status message while the bolt is extended or retracted, then you'll see the last action just below the lock name. ( Event history)
If you are unable to operate your Smart Lock using the App, we recommend rebooting the device. To reboot your Smart Lock, open the lock faceplate and remove/reinsert one battery. The lock will flash green. Try operating the lock using the App.
Level locks work via Bluetooth (and, in the case of Level Lock+ and Level Lock - Touch Edition, via capacitive touch and near field communication), so you don't need internet access to control them.
Unfortunately, you cannot reset this lock without knowing the current combination. You'll likely need to purchase a new lock.
- Open the Home app.
- Tap + in the upper right corner.
- Tap Add Accessory.
- Scan the HomeKit setup code on the back of the quickstart guide that came in your Level box.
- Tap Add to Home. ...
- Choose a location from Apple's list, or create your own.
- Tap Continue.
- Add a name.
Level locks are powered by a Lithium 3-volt CR2 battery, which lasts about one year (depending on the Level device) with average use. “Average use” means about 10 powered locks or unlocks a day (this doesn't include using a key to retract or extend the bolt manually).
The lock uses the Level Home mobile app for Android and iOS devices. It opens to a screen that displays the name of your lock, its location, and the last activity. To lock or unlock the door, press and hold the lock icon. The lock will chirp each time it is locked or unlocked.