Why Does My Ring Chime keep losing connection?
Check that all of your wires are properly plugged in and that all the lights on the front of the router are green. Check to see whether another Wi-Fi device is having a problem connecting to the network. Unplug your router for 30 seconds and then plug it back in. See if your Ring Chime automatically reconnects.
- To test your internet connection speed, use the Ring app on your phone or tablet.
- Make sure that your phone uses the same wifi network as your Ring devices. ...
- Open the Ring app: ...
- Stand in the same location as your Ring device, about 1 - 2 feet away, and run the test.
If your wifi router is inside a cabinet, cupboard, or hidden by furniture, move it out into the open, at least 15 cm from any wall. Move your wifi router to a room that is closer to your Ring products, if possible. Add a Ring Chime Pro or a mesh networking system to extend your wifi network.
Try adjusting your motion zones or your Motion Sensitivity slider. Make sure you have enabled the Smart Alerts feature in the Ring app. You can then decide whether to record video and receive alerts when your device detects a person, other motion or package.
The Ring Chime Pro has a built-in wifi extender to boost your network for all your Ring doorbells and cameras. It's important to install your Ring Chime Pro in a location where it gets a strong wifi signal from your router yet is able to extend a strong signal to your doorbells and cameras.
When plugged into a standard wall socket, the Ring Chime Pro extends the reach of your router's wifi network, extending it out to wherever you have placed a Ring device. The Chime Pro also produces an audio signal whenever you receive an alert from a Ring device.
- Tap the three lines (☰) on the top left corner of the Dashboard.
- Tap Devices and select any of your Ring devices.
- Tap Device Health.
- Under Network, look for Signal Strength.
Some of Ring's smart devices and the majority of Nest's products support 5 GHz connections, which is good for improving connection speeds but it can be bad if there's various walls in-between your device and the router. In these cases, 2.4 GHz WiFi can actually still be better.
If you are getting less than 2mbps you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device.
Long delay before your video starts
This is also caused by slow wifi speeds. Assuming you have high speed internet, you can try rebooting your router and the mobile phone/tablet/PC you're accessing the video feed on, Then see if there's any difference when it's back on line.
What is the best wifi setting for Ring Doorbell?
As a general rule, most Ring devices function best when upload and download speeds are around 2 mbps or greater. If your speeds are much slower than that, you might try moving your router closer to your Ring device or (if necessary) calling your internet service provider to discuss getting faster internet speeds.
What is a good RSSI level for the Ring doorbell? The Ring doorbell requires a fairly strong signal because it transmits high-quality video in real-time. The manufacturer recommends an RSSI between -65 and -41, and warns about possible video issues if constantly at -60.
- Open the Ring App. ...
- Tap Devices. ...
- Tap Device Settings.
- Tap In-home Chime Settings.
- Tap Automatic Chime Detection. ...
- Tap Ring my In-home Chime.
- Follow the instructions and push the button on your Ring doorbell.
Tap Automatic Chime Detection. Tap Yes, then wait for the Ring app to attempt to detect your in-home chime. If a mechanical chime is detected, you may see the following message: “Is your Ring Doorbell Wired to an in-home doorbell chime?” Choose “Yes, I have an in-home chime.” Tap Ring my In-home Chime.
You can add as many Shared Users as you'd like. With a Ring Protect subscription or trial, the account owner and Shared Users can view recorded videos and video history. You can access your video history from the Ring App or on ring.com.
The ideal placement for your Chime Pro is about halfway between your wifi router and the device it's connected to. Wifi extenders work best with devices that won't be moved, and ideally, the maximum distance between the router and the device should be under 30 feet.
Check the battery or power on your Ring doorbell
If your device still won't connect to Wi-Fi, the issue may be your power source. If you have a wireless Ring device, check the battery level. If it's low, you'll need to charge the battery for your Ring doorbell to connect to Wi-Fi.
Your Ring Alarm usually communicates with you or your monitoring service through the internet via wifi or an Ethernet cable. Any time your Base Station loses its connection to the internet, regardless of the cause, a cellular backup system kicks in that will allow the system to continue to monitor your home.
- First of all, launch The Ring Application.
- Tap On The Three Lines Icon from the upper left corner.
- Click on the Devices option.
- Choose Your Ring Doorbell model.
- Choose the “Device Health.” option.
- Select the “Change Wi-fi Network.” option.
- Head To The Doorbell location.
Yes. Ring products require an existing home wifi network for setup and use, a smart device (phone or tablet) and the Ring app, which allows you to control all the functions of your Ring devices. All Ring devices are compatible with 2.4 GHz networks. Some Ring devices are able to use 5 GHz networks.
What is the difference between Ring Chime and Ring Chime Pro?
Ring Chime is just the inside audible door bell. The Ring Chime Pro is the doorbell plus the WIFI range extender if you are having trouble connecting to your network.
Amazon's agreements with law enforcement allow officers to request Ring doorbell footage for entire neighborhoods. When a request is sent in a specified geographical area, Ring owners get a notification asking them to upload recordings of a specified time period for police to see.
How far out does motion detection go? Motion detection on video doorbells can detect motion up to 30 feet from the camera. For enhanced motion detection, make sure you have the latest version of the Ring app downloaded on your iOS or Android.
There is no way to know if someone is watching you on a Ring camera, at least not physically. However, if the camera is turned on and you're at the right angle to see it, you might be able to see the infrared light turn on at night.
- Open the Ring app and tap on the three lines in the top left corner.
- Tap Devices. ...
- Tap on Device Health. ...
- Scroll down on the Device Health screen to Tools.
- Tap Reboot this Device.
Typically, if your Ring Chime Pro is blinking blue, this would mean it is either booting up, installing an update, or reconnecting to wifi. Please ensure you're able to receive alerts and send us a DM if this is not working.
- Open the Ring App. Tap the three lines on the top left.
- Tap Devices. Tap the doorbell you want to connect to a chime.
- Tap Device Settings.
- Tap In-home Chime Settings.
- Tap Advanced Settings. Select your Chime Type.
- Tap Continue.
Factory resetting your Video Doorbell will erase all of its saved settings, such as your wifi password. After performing a factory reset, you will need to set up your doorbell again from scratch.
Insert a pin or paperclip into the pinhole, then press and hold the reset button for 15 seconds. Release the reset button. The status light located on the front of the Chime will flash quickly a few times indicating that it is restarting. The chime is now reset to factory defaults.
