What can I give my customers for free?
- Free products. ...
- Free service or upgrade. ...
- Branded gifts. ...
- Industry themed gifts. ...
- Gift baskets. ...
- A gift card. ...
- Flowers. ...
- A magazine subscription.
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.
- Confectionery and branded water.
- Promotional bags.
- Technology gifts.
- Office and desktop items.
- Writing gifts.
- Children's promotional products.
- Tote bags (or shopper bags)
- Branded pens.
- Branded pencils.
- Notebooks.
- Notepads.
- Travel mugs.
- Stress balls.
- Wristbands.
1. Friendliness. This is the most basic customer need that's associated with things like courtesy and politeness. Friendly agents are a top indicator of a good customer experience, according to the customers surveyed in our 2021 Trends Report.
- “Thank you for [blank]” ...
- “I appreciate your [blank]” ...
- “I value the [blank]” ...
- “I am grateful for your [blank]” ...
- “Kudos to you for [blank]” ...
- “That was very [blank] of you” ...
- “I am much obliged for your [blank]” ...
- “9.
Say: "It was really kind of you to…," "It really helped me out when you…," "You did me a big favor when…," "Thank you for listening when…," "I really appreciated it when you taught me…," or "Thank you for being there when…." You also can write your gratitude in a letter. Express gratitude by doing a kindness.
The three Cs of customer satisfaction: Consistency, consistency, consistency. It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it's difficult to get right and requires top-leadership attention.
The 5 A's: Apologize, Acknowledge, Appreciate, Act, Audit. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize.
The 5 areas you need to make decisions about are: PRODUCT, PRICE, PROMOTION, PLACE AND PEOPLE. Although the 5 Ps are somewhat controllable, they are always subject to your internal and external marketing environments. Read on to find out more about each of the Ps.
What are great giveaways?
- Promotional Food and Drink.
- Branded Stationery Sets.
- Promotional Desk Toys.
- Branded Plushies and Mascots.
- Promotional Drinks Bottles.
- Branded Tech Merchandise.
- Promotional Audio Products.
- Branded Clothing.
- Coupons. Everyone loves discounts! ...
- Hashtag contest. ...
- Photo Contest. ...
- Themed giveaway ideas. ...
- Gift cards. ...
- Everyday items with your brand on them. ...
- Lead up to the grand prize giveaway. ...
- Ask your customers what they want.
- Teddy Bears. If you have a mascot for your brand, you can turn it into a full size or cute plush teddy bear to gift your loyal customers. ...
- Coffee Cup & Mugs. It's a classic for a reason. ...
- Gift Cards. ...
- Portable Charger or Power Bank. ...
- Food or Chocolates. ...
- Stickers and Bumper Stickers. ...
- Hoodies & T-Shirts. ...
- Reusable Water Bottles.
- Food trucks. ...
- Car wash services. ...
- Auto repair. ...
- Personal trainers. ...
- Newborn and post-pregnancy services.
- It starts a positive buzz for your brand. Freebies add value to your client interactions. ...
- It encourages your customers to know more about your brand. Good freebies turn prospects into clients. ...
- It improves customer relationships. Freebies can instantly make your customers happy.
- Step 1: Figure out What Your Digital Freebie Will Be. ...
- Step 2: Link to It In Your Blog Posts. ...
- Step 3: Write a New Blog Post. ...
- Step 4: Create a Pop-Up. ...
- Step 5: Promote It On Social. ...
- Step 6: Promote it Directly.
There are four main customer needs that an entrepreneur or small business must consider. These are price, quality, choice and convenience.
From pricing to terms of service to contract length, customers expect fairness from a company. Customers expect transparency from a company they're doing business with. Service outages, pricing changes, and things breaking happen, and customers deserve openness from the businesses they give money to.
- A fair price.
- A good service.
- A good product.
- To feel valued.
- Bonus. A bonus is a financial incentive that employees receive in addition to their set salary or wages. ...
- Profit-sharing. ...
- Stock options. ...
- Merit pay. ...
- Fringe benefits. ...
- Public recognition. ...
- Paid leaves. ...
- Professional development training.
What are 5 ways to keep customers happy?
- Listen to them. ...
- Know your industry better than anyone. ...
- Reward loyal customers. ...
- Create ongoing, engaging content. ...
- Be transparent. ...
- Respond promptly to feedback. ...
- Commit to innovation. ...
- Anticipate their needs.
- Monetary. You can create a reward system based on monetary compensation, like a bonus. ...
- Non-monetary. For teams that prefer perks other than bonuses, a non-monetary rewards system may help motivate them. ...
- Assistance. ...
- Recognition.
- Send a Handwritten Note. If you're wondering, “How do you make customers feel important?”, start here. ...
- Engage in Conversation. ...
- Acknowledge Feedback. ...
- Offer Quick Responses. ...
- Become a Customer. ...
- Create a Welcoming Environment. ...
- Offer Small Gifts.
A token of appreciation is a small act of kindness that shows gratitude. In our everyday lives, receiving a thank you card from a friend for attending a wedding or helping them move is a small token of appreciation that highlights that your friend is thankful.
- Offer discounts for high-spending customers. ...
- Create a loyalty card scheme. ...
- Give away free items with multiple purchases. ...
- Team up with an associated business to offer reciprocal discounts. ...
- Invite customers to trial new products and services. ...
- Hold a preview evening.
- Thank you so much.
- Thank you very much.
- I appreciate your consideration.
- I appreciate your guidance.
- I appreciate your help.
- I appreciate your time.
- I sincerely appreciate ….
- My sincere appreciation.
- Treat Them Like VIPs. Treat every customer like a VIP, providing them with an outstanding customer experience. ...
- Give Meaningful Experiences. ...
- Offer Loyalty Incentives. ...
- Celebrate Them on Social Media. ...
- Send a Handwritten Note. ...
- Invest in Solid Customer Service. ...
- Say 'Thank You' ...
- Support Their Events.
- I'm so grateful. Thanks is an expression of gratitude, so cut to the chase. ...
- I appreciate it. ...
- Thanks for your hard work on this. ...
- I couldn't have done it without you. ...
- I owe you one. ...
- Much obliged. ...
- Thanks for having my back. ...
- Please accept my deepest gratitude.
- Thank you for reaching out and providing us with valuable feedback. ...
- We appreciate you sending us your feedback. ...
- We're so happy to hear from you! ...
- It is our pleasure to hear your valuable feedback. ...
- We love hearing from you! ...
- Thank you for your valuable feedback.
Here are 3 ways to respond in line with your company value of “The customer is always right”: Be empathetic: Let your customers know you value their opinion. Get acquainted with your customer journey to understand why they do what they do. Identify the opportunities so you may overcome any existing challenges.
What are the 3 E's of gratitude?
Emote: feel the emotion. Extend: give gratitude to include other people. Exercise: do your daily gratitude exercise.
I'd like for you to develop the habit of practicing the four A's (Appreciation, Approval, Admiration, and Attention).
Examples Of Gratitude
Being thankful to the person who cooked for you. Being thankful for your good health. Appreciating the person who cleans your house.
The three A's are for when you mess up—and that's why they're so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. But here's where you get the magic formula, and it goes like this: acknowledge, apologize, act.
Respond to customer reviews.
Responding to customer feedback increases satisfaction because it shows customers that you listen to what they have to say about your business instead of simply seeing them as a name on a receipt. You take interest in their thoughts about your business, and you interact with them as well.
Customer satisfaction includes a customer's perceived quality, value and expectations of a company and what it offers. Companies use this data, which they can gather through methods like surveys and focus groups, to help them determine how they can improve their products or services to gain and keep more customers.
This often leads to confusion about what's being discussed and where! Let's clarify the two models: The 4Cs to replace the 4Ps of the marketing mix: Consumer wants and needs; Cost to satisfy; Convenience to buy and Communication (Lauterborn, 1990).
The 7 C's of customer relationship management are customer centricity, company culture, customer experience, customer data, customer journey, consumer experience, and consumer expectation.
For example, challenge yourself to answer your telephone within 10 seconds of the first ring. Respond to important email messages within 10 minutes after you have received them. When you need to be away from your desk, return all of your phone calls within 10 minutes of returning. Smile at 10 co-workers each day.
- Below are 4 tips for making your customers happy.
- Effective Communication. Be attentive; Listen to feedback and take notes to make sure you understand what your customer wants. ...
- Take Responsibility. A successful entrepreneur ensures that every job is done the right. ...
- Be Kind. ...
- Be Consistent.
What are the 12 principles of customer service?
- Equality/Diversity. ...
- Physical Access. ...
- Information. ...
- Timeliness and Courtesy. ...
- Complaints. ...
- Appeals. ...
- Consultation and Evaluation. ...
- Choice.
Direct-to- consumer (DTC) is when a brand or manufacturer sells its own products to its end customers. The DTC retail model involves selling products without the help of third-party retailers or wholesalers.
- Bath Bombs.
- Soap.
- Natural Cosmetics.
- Candles.
- Jewelry.
- Personalized Gifts.
- T-Shirts.
- Magnets/Pins.
- Product Selling. Product selling is exactly what it sounds like: selling the advantages or features of a specific product or service. ...
- Solution Selling. Solution selling goes beyond simply selling products or services. ...
- Insight Selling.
A more effective sales practice is to funnel the sales pitch so it focuses on the prospect and how the product or service will benefit them. This way, the prospect is less likely to turn the product or service down.