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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 10, 2023
- #1
We checked out of the Dolphin yesterday. I was looking at our Folio this morning and noticed that on the first day of a three-night stay I was charged $180 and the line item said Room Revenue. This was in addition to the nightly room charge. Can anyone tell me what this is before I spend time waiting on hold to speak to someone at the hotel? Thanks in advance.
MrWonderful
Mouseketeer
- Joined
- Feb 14, 2016
- Jan 10, 2023
- #2
Did you order room service? Does dolphin have a "resort fee" where they charged you for the whole stay up front? Just guessing.
erionm
DIS Veteran
- Joined
- Dec 6, 2008
- Jan 10, 2023
- #3
The Dolphin has a daily resort fee of $35 plus tax. If you had a vehicle, there's a daily self parking fee of $29 plus tax.
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 10, 2023
- #4
No room service, no car so no parking fees. The resort fee was $40/day and charged separately every day.
P'colaBeachBum
FloGrown!
- Joined
- Dec 31, 2010
- Jan 10, 2023
- #5
Did you use the phone or rent movies? That would fall under “ Room Revenue “
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 10, 2023
- #6
P'colaBeachBum said:
Did you use the phone or rent movies? That would fall under “ Room Revenue “
No. Guess I will have to call. Ugh. Both rooms had the $180 charge on the check-in day.
lotsohugginbear
Mouseketeer
- Joined
- Oct 1, 2011
- Jan 10, 2023
- #7
Can you let us know what you find out? TY!
fla4fun
DIS Veteran
- Joined
- Nov 12, 2006
- Jan 10, 2023
- #8
Does the Dolphin put a hold for incidentals and room charges like the Disney resorts? Just wondering if it’s something that might drop off on its own.
I hate resort fees, and it bugs me to have something show up on my folio that I can’t explain. I hope you are able to resolve it soon, and count me in as one of the curious as to what it is.
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 10, 2023
- #9
lotsohugginbear said:
Can you let us know what you find out? TY!
Sure will!
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Mrs.AMC
DIS Veteran
- Joined
- Dec 15, 2021
- Jan 11, 2023
- #10
Did you check in the dedicated Swan/Dolphin resort thread?
May have been others who asked this in that thread
gottalovepluto
DIS Veteran
- Joined
- Jul 14, 2014
- Jan 11, 2023
- #11
Did you pay with points? There’s a thing with Marriott where sometimes they charge you cash in an error to do with point redemptions. Had it happen at a Fairfield but they caught it on checkout, pointed it out to me, apologized and made sure it was removed.
cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 11, 2023
- #12
Mrs.AMC said:
Did you check in the dedicated Swan/Dolphin resort thread?
May have been others who asked this in that thread
Did a search, didn't come up.
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 11, 2023
- #13
gottalovepluto said:
Did you pay with points? There’s a thing with Marriott where sometimes they charge you cash in an error to do with point redemptions. Had it happen at a Fairfield but they caught it on checkout, pointed it out to me, apologized and made sure it was removed.
One room was points, one was cash. Charge was on both rooms.
georgina
DIS Veteran
- Joined
- Apr 21, 2003
- Jan 12, 2023
- #14
cdrn1 said:
One room was points, one was cash. Charge was on both rooms.
Any resolution?
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 13, 2023
- #15
georgina said:
Any resolution?
I have been unable to speak to an actual person and have emailed the accounting department as directed by the fake person who answered the phone. Haven't heard back yet. Another Dis'er stated that it wasn't actual charge but it most definitely was.
SL6827
DIS Veteran
- Joined
- Apr 23, 2017
- Jan 13, 2023
- #16
I hope you get this resolved. It sounds like a load of BS! I am rooting for you.
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cdrn1
<font color=royalblue>what I wouldn't give to have
- Joined
- Oct 15, 1999
- Jan 13, 2023
- #17
SL6827 said:
I hope you get this resolved. It sounds like a load of BS! I am rooting for you.
Thank you!
gottalovepluto
DIS Veteran
- Joined
- Jul 14, 2014
- Jan 13, 2023
- #18
cdrn1 said:
I have been unable to speak to an actual person and have emailed the accounting department as directed by the fake person who answered the phone. Haven't heard back yet. Another Dis'er stated that it wasn't actual charge but it most definitely was.
You’ve wasted enough time on their shenanigans, at this point I’d dispute the charge with my cc for the erroneous amount. Sometimes that’s all it takes for a retailer to suddenly care about you 
Clifton Tesh
DIS Veteran
- Joined
- Dec 28, 2015
- Jan 13, 2023
- #19
Was it an actual charge added to your bill?
Room revenue usually refers to how much money the hotel made off your room during your stay. There's an equation they use that subtracts the cost of house keeping, utilities, incidentals, etc... from the cost of the room and it comes up with a magic number that tells them how well your room(s) performed for them.
I'm not sure why they would put that information on your bill though
gottalovepluto
DIS Veteran
- Joined
- Jul 14, 2014
- Jan 13, 2023
- #20
Clifton Tesh said:
Was it an actual charge added to your bill?
I'm not sure why they would put that information on your bill though
OP clarified a couple times they had to pay the charge.
When it happened to me at another marriott property the front desk clerk said it was what Marriott paid the hotel for my point stay, no idea if it was true. Op only had 1 room on points, their cash room also got charged the fee. It’s literally on the bill like if they bought a meal at the hotel and charged it to your room.
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