FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

My business was temporarily shut down by the pandemic. Will insurance cover my losses?

It depends on the terms of your policy. Talk to your insurance company or broker, but be prepared for bad news: Even if your insurance includes “business interruption” coverage, it might not cover losses from the outbreak.

Business interruption coverage is typically tied to physical damage from a cause you are insured for, such as a fire or hurricane. Absent such damage, it can be difficult to press a claim, says Shannon O’Malley, a partner in the Dallas office of the national law firm Zelle LLP, who wrote in-depth analysis of the issue early in the pandemic.

In addition, many business policies explicitly exclude claims arising from a virus or communicable disease, or don’t address those causes, which can effectively mean the same thing.

A flurry of lawsuits filed by businesses ranging from restaurants and hair salons to Major League Baseball teams have challenged insurance companies’ denial of COVID-related claims, but state and federal courts are largely finding for the insurers, according to tracking by the University of Pennsylvania’s Carey Law School.

Even if a policy includes “civil authority” provisions related to a government order to close, these typically require that the order arise from physical damage caused by a covered event, O’Malley says. Claims on this basis are complex and contingent on individual circ*mstances; consider consulting an attorney well versed in insurance law to discuss your situation.

Will my health insurer make me pay anything if I need coronavirus treatment?

Probably. Most large insurers waived cost-sharing for COVID-19 treatment for most of 2020 and into 2021, but they are now generally applying copays, coinsurance and deductibles for such services.

Regardless of your insurer, you should not have to pay anything out of pocket for federally approved COVID-19 vaccines. Major insurers continue to cover COVID-19 diagnostic tests in most circ*mstances and, under federal guidelines, must pay for up to eight at-home rapid tests a month for members of their plans. (You may need to pay upfront for over-the-counter rapid tests and file a claim with your insurer for reimbursem*nt; check with your plan provider.)

More information is available from insurers’ websites. If your provider is not listed, call your health plan’s customer service number to find out about its coronavirus response.

  • Aetna:No cost-sharing for diagnostic testing to determine whether treatment is needed, or for antibody tests ordered by a physician or medical professional. The waiver does not apply to tests for the purpose of returning to work or school, except as required by law. Cost-sharing is in effect for treatment for COVID-19.
  • Anthem:No out-of-pocket costs for doctor-ordered COVID-19 testing and test-related visits. Copays, coinsurance and deductibles apply for COVID-19 medical care, according to the terms of your health plan.
  • Blue Cross/Blue Shield:Blue Cross/Blue Shield is an association of member companies that operate independently, and COVID-19 cost-sharing policies may differ from state to state. Use the map at the Blue Cross/Blue Shield coronavirus web page to check on procedures in your state.
  • Cigna: No out-of-pocket costs for COVID-19 diagnostic tests, or for diagnostic office visits with an in-network provider, through the end of the federally declared public health emergency, which currently runs until July 15, 2022. There is cost-sharing for COVID-19 treatment.
  • Health Care Services Corporation(HCSC):No cost-sharing for FDA-approved COVID-19 diagnostic tests or for testing-related visits with in-network providers until the end of the public health emergency. Out-of-pockets costs apply for COVID-19 treatment.
  • Humana: COVID-19 diagnostic tests are 100 percent covered for Medicare Advantage plan holders in all circ*mstances and for members insured through employer plans if the test is ordered by a health care professional. Out-of-pockets costs for COVID-19 treatment are waived for the 2022 plan year for Medicare Advantage members, but standard copays, coinsurance and deductibles apply for people with employer plans.
  • Kaiser Permanente:No-cost testing is available to members. COVID-19 treatment is subject to your policy's cost-sharing provisions.
  • United Healthcare:No out-of-pocket costs for FDA-approved diagnostic tests ordered by a health care professional, or for testing-related visits, during the federal public health emergency. Standard cost-sharing applies for COVID-19 treatment.

Is Medicare covering COVID-19 vaccines, testing and treatment?

Medicare will pay all costs for any federally authorized COVID-19 vaccine, for testing ordered by a doctor or other health care provider, and for over-the-counter at-home tests (up to eight per month). There will be no out-of-pocket costs, whether you have Original Medicare or a Medicare Advantage plan.

People with original Medicare who are hospitalized for COVID-19 treatment will still have deductibles and copays. If you have a supplemental Medigap plan, it may cover these costs. If you have Medicare Advantage, out-of-pocket costs for hospital and outpatient treatment vary by plan. Contact your Advantage plan provider.

You'll find more information in our AARP Answers on Medicare and the coronavirus.

What about Affordable Care Act (ACA) health plans?

Heath insurance purchased through the ACA marketplace is required to cover emergency services and hospitalization, and that would apply to such treatment for COVID-19. You may incur out-of-pocket costs, depending on your plan. Ask your plan provider about its coverage.

I don't have health insurance. Can I get covered?

You may be able to get Medicaid, the federal-state health care program for low-income people, or an ACA plan.

Medicaid enrollment is open all year. More than 13 million people have signed up since the start of the pandemic, according to tracking by the Kaiser Family Foundation. Eligibility is based primarily on income and differs by state — contact your state's Medicaid program for information.

ACA plans in most states are sold through the federal marketplace. Open enrollment for 2022 plans ended Jan. 15. For 2023 coverage, federal open enrollment runs from Nov. 1 to Dec. 15. Some states operate their own ACA exchanges and maintain different enrollment periods; check with your state's exchange for information.

Outside of your state's open enrollment window, you can sign up for an ACA plan if you qualify for a special enrollment period due to a life-changing event, such as a loss of previous health coverage.

Some health insurers sell short-term policies with low premiums, but these offer limited benefits and, unlike with Medicaid and ACA plans, you can be turned down for a preexisting condition. Closely read and carefully consider a short-term plan's provisions before signing up.

Editor’s note: This story has been updated to reflect new COVID-19 information.

FAQs About Insurance Claims Amid Coronavirus Pandemic (2024)

FAQs

How was insurance affected by COVID? ›

The pandemic affected health insurer earnings by changing the pattern of payments on claims and by decreasing investment income. In 2020 the increase in Covid-19 hospitalizations and testing requirements placed upward pressure on health insurer costs.

Does insurance cover pandemic losses? ›

Most commercial policies have exclusions for loss due to contamination by virus and similar perils. You should check your policy for a specific exclusion for viral/bacterial contamination or an incident triggered by an epidemic/pandemic, which means insurance would not cover losses related to COVID-19.

What does pandemic insurance cover? ›

With the epidemic coverage endorsem*nt, individuals can get coverage for various COVID-related claims including trip cancellations, trip interruptions, travel delays, emergency medical care and emergency transportation.

What does loss of business insurance cover? ›

Issue: Business interruption (BI) insurance, also called business income insurance, helps small businesses protect against monetary losses due to periods of suspended operations when a covered event, such as a fire, occurs and causes physical property damage.

How the COVID-19 recession could affect health insurance coverage? ›

As workers lose their jobs, many will also lose their employer-sponsored health insurance (ESI), as will their dependents. Some of these workers and dependents will qualify for Medicaid coverage, particularly in states that expanded Medicaid eligibility under the Affordable Care Act (ACA).

What is impacting the insurance industry? ›

The business of insurance, which once was stable and predictable, isn't that way anymore. Growth without sacrificing profitability is challenging, climate change is irrevocably impacting certain risk profiles, distribution needs have become truly omnichannel and customers expect products tailored just for them.

What are the two coverages under liability coverage? ›

Yes. A certain amount of liability insurance is required in all states – this is often referred to as “minimum coverage.” Although, the coverage types and amounts vary from state to state; all states require property damage liability (PD) and bodily injury (BI) protection.

Does business interruption insurance cover pandemics? ›

Business interruption insurance is meant to help offset the loss of income when operations are temporarily halted due to a covered event. Unless a business interruption policy specifically lists pandemics or contagious illnesses as covered, they may not be.

What does bop stand for in insurance? ›

What Is Business Owner's Policy Insurance? A Business Owner's Policy (BOP) combines business property and business liability insurance into one business insurance policy. BOP insurance helps cover your business from claims resulting from things like fire, theft or other covered disasters.

Does insurance cover Paxlovid? ›

If you have insurance: The price of Paxlovid can change based on your insurance. Some might pay for all of it, while others might ask you to pay a part. If you have Medicare: If you've got a mild to medium case of COVID-19 and you're on Medicare Part B, they'll cover the cost. You won't have to pay anything extra.

Is COVID a covered reason for trip cancellation? ›

If you contract COVID-19 prior to your departure, you may be covered for Trip Cancellation if there is a confirmed diagnosis, including proof of illness from your doctor that states you are medically unable to travel at the time of departure.

Can I refund my flight if I have COVID? ›

In the event a traveler contracts Covid-19 before their scheduled departure date, Cancel for Covid-19 Sickness can reimburse 100% of their prepaid and non-refundable trip expenses.

What triggers a business interruption claim? ›

Business interruption coverage typically only activates average a direct physical property loss arising from a covered event occurs. You may only make financial claims if this event has caused damage to your physical location.

How do I claim compensation for loss of business? ›

Contact the FSCS

It's free to use, and the team can support you to make your claim. You can check if you're eligible by visiting the FSCS website. Find out about FSCS compensation limits.

What are the three covered causes of loss under the business auto policy? ›

The three types of physical damage coverage for motor vehicles are collision, comprehensive and specified perils.

How are insurance companies changing? ›

Insurers will engage in more process automation across marketing, distribution, underwriting, claiming, and policy servicing. Leading insurers will use automation and empathy during the next decade to reach outcomes such as driving revenues and policies in force, optimizing expenses, and minimizing risks.

What would be the risk of reducing or eliminating coverage? ›

1:- Financial risk : The biggest danger of reducing or removing coverage is the financial risk it would impose on individuals. Without insurance, patients would be responsible for paying the whole cost of their therapies, which can be quite expensive.

Why is the life insurance industry? ›

It acts as a protective cover to safeguard the insured's dependents. In the event individuals do not insure their lives, their dependents end up facing the tragic loss of their loved one along with a whole host of liabilities such as rent, loans, EMI's and child services.

What is a valid economic reason that supports the use of multi line companies? ›

Instead of creating a portfolio of stand-alone insurance policies to manage all those exposures, a company can use a single multiline contract for all risks. One insurance contract is then more efficient and considerably cheaper than many individual contracts.

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