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Lillian of Hawthorne, FL Verified Reviewer Verified Buyer
Original review: Nov. 4, 2022
Only one thing that I would like to mention I’d ask for a natural doctor for Dogs a veterinarian. I waited hours and even called and I still never got a response for that one. Also are there any natural doctors for people too? A lot of people are in herbs and vitamins. It would be nice if you could add those specialist. I know a lot of your customers would appreciate it. But all in all all the people and specialists and doctors that I did talk to were very helpful. Very professional, very kind.
JustAnswer.com response
Sorry that you waited! I will pass this to our team and work harder to avoid that in the future. I appreciate you sharing your feedback.
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This review is featured by JustAnswer.com
Heather of Dundalk, MD Verified Reviewer Verified Buyer
Original review: Sept. 1, 2022
I was cooking dinner the other night and my daughter being a teen was playing around trying to pop open the raw can biscuits. Well 2 flew out and our dog ate them. I was so scared. Never dealt with this before so I go to Google and that’s where I seen JUST Answer and read through the reviews. It was worth a shot. They answered me right away which I was shocked about if I’m being honest.
They connected me to a vet who texted me and was very helpful. Asked questions about my dog, took the time to actually get to know her. Asked what the biscuits were made out of. If a certain ingredients was in them. Then gave me advice on what to do but that wasn’t all. He asked me to chat back later and let him know how my Roarie was doing. He really cared. I would highly recommend this app to others. And come to find out you can ask them questions about tons of other things not just animals. Thank you Paul for being there for my family at one of the scariest times we have went through.
JustAnswer.com response
I am so glad Paul was responded to you quickly and took the time to understand what your dog had eaten to better assist in how to treat Roarie. I hope your pup is doing much better! Let us know if you need us in the future.
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Melissa of Westerville, OH Verified Reviewer Verified Buyer
Original review: Sept. 28, 2022
My Service Dog injured his nail severely and I gave basic first aid care but wanted to confirm that I could give ** and how much for pain until he could see his vet the next morning. I was connected very quickly with the vet and he was very caring and gave me confirmation that my first aid was correct and of medicine I could give as well as dosage, also confirmed that there would be no interaction with current medication. I was told I could contact him directly if I had any other issues or questions through the evening and in the morning he checked that Jackson was doing ok. I was happy to let the vet know later that he was on antibiotics and pain medication and that he would be sedated and have the entire nail removed as it was severely damaged. I would highly recommend if you have a situation or question that does not require emergency vet care.
JustAnswer.com response
Appreciate you sharing all this and that you for the recommendation! I hope your pup is doing better. :)
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Debbie of Medicine Hat, AB Verified Reviewer Verified Buyer
Original review: Aug. 31, 2022
He gave me a few ideas as to what was wrong with my refrigerator which I appreciated. I paid $2 to speak to someone and then noticed a charge of $40. I didn’t know about the charge and found it to be a bit high. I believe the advice I get from Norcold should be free since I paid a lot of money for my trailer and their product is defective.
JustAnswer.com response
Hello Debbie,
We appreciate you taking the time to share your experience.
Upon reviewing your account, the offer you accepted when you posted your question was for CA$2 + CA$40. The CA$2 is for a sign up fee while the CA$40 is payment for 30 days of asking questions on the site in any category, where renewal of the membership can be cancelled at any time.
Here's a list of over 100 categories that are covered by the membership program where you have all kinds of verified Experts at your fingertips:
https://www.justanswer.com/help/categories-justanswer
To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.
If you have other questions regarding our service, please reply to this email and I’d be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
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Bruce of Delta, BC Verified Reviewer Verified Buyer
Original review: Aug. 24, 2022
The interaction with the technician was great. Very professional and experienced. Most of the communication was texting by mobile phone. I realized afterward that the technician's phone number was from California and I will be charged extra on my mobile bill because I don't have free texting to USA. It is disappointing that I wasn't made aware that I was texting to USA. I would like to know how to avoid this in future. Thanks
JustAnswer.com response
Hello Bruce,
Thank you for reaching out to us and we're glad to hear that your Expert was able to assist you.
We wanted to let you know that you can ask as many follow-up questions, free of charge, when engaging with an Expert on the JustAnswer website. To reply to your Expert with follow up questions, login to your account, visit your question page, and enter your comments in the Reply To Your Expert box at the bottom of the page and just click 'Reply' to post the comments to your Expert.
In the meantime, if you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
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Alana of Desloge, MO Verified Reviewer Verified Buyer
Original review: July 28, 2022
I was giving my husband his ** and I dropped one. Like lightning my dog had it. I tried getting it but found nothing in her mouth. I called our Vet and the recording gave me the emergency number. I called and they were 75 miles away. Out of desperation I went to Google and wrote, “my little dog just swallowed 1200 mg **. What can I do?” I scanned the options and picked the one with 24/7 emergency call with a vet. The viral asst contacted me immediately, asked me some questions about the incident and dog..and immediately connected me with a vet. Phew! They were precise in their instructions, step by step telling me what to do. I followed their advice and 2 days later, she is fine! I am so grateful how everything played out. They helped me save my baby girl.
JustAnswer.com response
I am so glad the Expert helped save your little pup and that she's fine now! We are available 24/7 for you, so please don't hesitate to reach out if you need anything.
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Mike of Jacksonville, AR Verified Reviewer Verified Buyer
Original review: June 29, 2022
Rushed my cat to the 24-hour vet hospital when I realized he was ODed on his traveling sedative about nine hours after the last dose. The instructions were blurry and partially illegible because another liquid sedative leaked on label plus my truck's interior lighting isn't the brightest. l His symptoms were startling and dramatically more profound than when he exited the truck so much so that that the last time I'd seen cats with some similar symptoms they were irreversibly dying. Soooo...arriving at the hospital I was shocked and grief stricken...to find it had no vets on duty. Staff said another SHOULD be open (and staffed with a vet?) about 40 minutes away and also mentioned a couple of on-line companies dealing with veterinary and related poisoning issues. I decided to return home (seven minutes away), jump on the computer, and contacted this company which staff recommended I contact first.
Started the chat conversation, gave my credit card info, some preliminary questions to initially sort my case's symptoms/condition, and chatting with the vet went quickly. However, I realized a phone call would be much simpler and quicker--another charge, but worth it to me. The vet's opinions allayed my fears (which turned out to be correct), saved me a 40 minute cross town trip, and saved me the normal expenses of what I've come to expect from an after hours facility--minimally $180. Additionally, my chat line was 'left open' about 12 hours and monitored in case my cat's condition worsened or for additional discussion. A final query about his condition was pleasantly surprising and appreciated. This website is now another medical resource for especially after hour vet care. REALLY happy about this experience!
JustAnswer.com response
That is so scary. We are available 24/7 if you need. I hope your cat is feeling better. Let us know if you have more questions!
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Resolution In Progress
Abid of Doha, Other Verified Reviewer
Original review: Nov. 27, 2022
Hello. I have asked for simple help, unfortunately the expert has deleted my D drive and he said this is not under his hand, I have asked for their support during 24h, but not one is able to provide me any solution to my issue. This service is not recommended since there are some "expert" as they called don't have any competency. Thanks.
JustAnswer.com response
Hello,
I'm very sorry to hear this and I'm not sure how this could have occurred.
I have submitted your question to our Expert Quality Team for review. I have turned off your membership so you won't see any recurring charges. Please reach out if we can assist you further.
Best,
Julie, JustAnswer Customer Care
For further assistance please contact us here:
JulieWW@justanswer.com or
800-808-0645 ext.35
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David of Port Hadlock, WA Verified Reviewer Verified Buyer
Original review: Nov. 26, 2022
Unable to go to sleep with light to moderate chest pain I got online and began a dialog with Just Answer. Having very good health I was not used to this discomfort, fearing of course a possible cardiac event. Just Answer asked for information and concluded that I likely had torn pectoralis muscles from some late afternoon activity, suggesting that I take some over the counter medications for pain and swelling. The diagnosis was correct. 36 hours later the discomfort was 90% gone. Outstanding service. I received a phone call from Just Answer after the online session. Very professional.
JustAnswer.com response
I am so glad the JustAnswer Doctor helped with the diagnosis and treatment. Happy you are feeling better! Don't hesitate to reach out if you have questions in the future.
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Vicki of Denham Springs, LA Verified Reviewer Verified Buyer
Original review: Nov. 25, 2022
Found age and estimated value. Excellent. Response was quick. Found age and est value. Really appreciated the time spent on researching my items. I had spent a lot of time trying to find something. This just the service I needed. Thank you.
JustAnswer.com response
You're welcome!
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Greg of Fountain Inn, SC Verified Reviewer Verified Buyer
Original review: Nov. 25, 2022
Expert confirmed my specific thoughts on what was wrong when I'm driving the motorhome and my 12 volt vehicle power blipped off and back on on bumpy roads. My motorhome is a 1996 and grounds get corroded over time. I merely went under and through my motorhome looking for ground points, and cleaned them up and securely fastened them back. No more blips.
JustAnswer.com response
I am happy the JustAnswer Expert instructed you on how to fix the issue with your motorhome. Let us know if you have more questions in the future.
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Raymond of Yuma, AZ Verified Reviewer Verified Buyer
Original review: Nov. 25, 2022
Yes, I will recommend Mintmobile to friends especially my Canadian Snowbird friends. I am not technically savvy on phones but over the course of 24 hour period including eating and sleeping, I was able to switch to this provider with only the help from "Just Answer" and the video that the app suggested. It is the first time I have been able to do anything like this. I'm pretty proud of myself for getting it done.
JustAnswer.com response
I am so glad you were able to fix the issue yourself from the Experts instructions. :)
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