Reasonable adjustments are changes an employer makes to remove or reduce a disadvantage related to someone's disability. For example:
- making changes to the workplace
- changing someone's working arrangements
- finding a different way to do something
- providing equipment, services or support
Reasonable adjustments are specific to an individual person. They can cover any area of work.
It's not enough for employers to provide disabled people with exactly the same working conditions as non-disabled people. Employers must make reasonable adjustments by law.
Some disabled people might not need or want adjustments, although this might change over time.
When an employer must make reasonable adjustments
The law (Equality Act 2010) says that employers must make reasonable adjustments for:
- employees and workers
- contractors and self-employed people hired to personally do the work
- job applicants
Employers must make reasonable adjustments when:
- they know, or could reasonably be expected to know, someone is disabled
- a disabled staff member or job applicant asks for adjustments
- someone who's disabled is having difficulty with any part of their job
- someone's absence record, sickness record or delay in returning to work is because of, or linked to, their disability
The employer must also:
- make reasonable adjustments for anything linked to someone's disability – for example an organisation might not allow dogs at work but make a reasonable adjustment for someone with an assistance dog
- make sure other people do what's needed for a reasonable adjustment to work – for example if someone needs information presented in a certain format, making sure other people at work do that
An employer could be liable under the law if they do not do these things. For example, if someone does not get the reasonable adjustments they need at work they could make a disability discrimination claim to an employment tribunal.
Find out more about:
What 'reasonable' means
What is reasonable depends on each situation. The employer must consider carefully if the adjustment:
- will remove or reduce the disadvantage – the employer should talk with the person and not make assumptions
- is practical to make
- is affordable
- could harm the health and safety of others
The employer does not have to change the basic nature of the job. For example, if someone in a call centre asks for a job that does not involve taking calls, this might not be reasonable if there is no other job to give them.
An employer does not have to make adjustments that are unreasonable. However, they should still find other ways to support the disabled person. This could include making other adjustments that are reasonable.
Who pays for reasonable adjustments
The employer is responsible for paying for any reasonable adjustments.
Many adjustments will be simple and affordable. However, a small employer might not be able to afford as much as a large organisation.
Example of when an adjustment is not reasonable because of the cost
An employee who uses a wheelchair asks for a lift to be installed so they can get to the upper floors of their workplace. The employer makes enquiries and finds the cost would be damaging to their business.
The employer can turn down the request because it is not reasonable for them. However, they must make other workplace adjustments that are reasonable, for example making changes so the employee can do their job entirely on the ground floor.
Support from Access to Work
Access to Work is a government scheme that can help people with a physical or mental health condition or disability to get or stay in work. Someone may be eligible for a grant to help pay for practical support.
This is not a substitute for the employer's legal obligation to make reasonable adjustments or pay for them.
Find out more about Access to Work on GOV.UK
Examples of reasonable adjustments
Reasonable adjustments are specific to an individual person. They can cover any area of work.
Making changes to the workplace
For example:
- changing the lighting above someone's desk or workstation
- changing the layout of a work area or the entrance to a building
- providing an accessible car parking space
- holding a job interview in a room that's accessible for someone who uses a wheelchair
Changing someone's working arrangements
For example:
- changing someone's working patterns
- distributing someone's breaks more evenly across the day
- flexible working
- working from home or hybrid working
- reasonable adjustments for absence – including time off for medical appointments and treatment
- a phased return to work after absence
Finding a different way to do something
For example:
- distributing work differently within a team
- giving someone different responsibilities or offering another suitable role
- giving someone more time to do written or reading tests that are part of an interview
- finding a different way to train someone if they find classroom-based training difficult
Providing equipment, services or support
For example:
- providing extra or adapted equipment, such as chairs, computer software and phones
- providing emails and documents in an accessible format
- giving one-to-one support, for example to help someone prioritise their work
- providing other specialist support, for example a sign language interpreter
More examples
Find more examples of reasonable adjustments from the Equality and Human Rights Commission (EHRC)
I have a deep understanding of the topic of reasonable adjustments in the context of disability accommodations in the workplace. I can provide information on various aspects of this subject, drawing upon my knowledge of employment laws and best practices in making reasonable adjustments. Here's a breakdown of the key concepts and information from the provided article:
1. Reasonable Adjustments:
- Reasonable adjustments are changes that an employer makes to remove or reduce a disadvantage related to someone's disability.
- These adjustments can cover any area of work and are specific to the individual.
- Employers are legally required to make reasonable adjustments to accommodate disabled employees, job applicants, and other workers.
2. When an Employer Must Make Reasonable Adjustments:
- Employers must make reasonable adjustments when they know or could reasonably be expected to know that someone is disabled.
- When a disabled employee or job applicant requests adjustments.
- If someone with a disability is experiencing difficulty with any part of their job.
- When someone's absence, sickness record, or return-to-work delay is due to their disability.
- Employers must also make adjustments for anything linked to someone's disability and ensure that others in the workplace support these adjustments.
3. What 'Reasonable' Means:
- The reasonableness of an adjustment depends on various factors:
- Whether it will remove or reduce the disadvantage.
- Whether it is practical to make.
- Whether it is affordable.
- Whether it could harm the health and safety of others.
- Employers do not have to change the fundamental nature of the job but should consider alternative ways to support disabled individuals.
4. Who Pays for Reasonable Adjustments:
- Employers are responsible for covering the costs of reasonable adjustments.
- The affordability of adjustments may vary between small and large organizations.
- In some cases, if a requested adjustment is deemed unreasonable due to excessive cost, employers must still make other reasonable accommodations.
5. Support from Access to Work:
- Access to Work is a government scheme that helps individuals with disabilities get or stay in work.
- Eligible individuals may receive grants to help pay for practical support.
- Access to Work does not replace an employer's legal obligation to make reasonable adjustments.
6. Examples of Reasonable Adjustments:
- Reasonable adjustments can encompass a wide range of accommodations tailored to the individual's needs. Examples include:
- Changes to the workplace (e.g., lighting, layout, accessible parking).
- Altering working arrangements (e.g., flexible hours, working from home).
- Finding alternative approaches to tasks or responsibilities.
- Providing equipment, services, or support (e.g., adapted equipment, sign language interpreters).
- More examples can be found on the Equality and Human Rights Commission (EHRC) website.
In summary, reasonable adjustments are essential for ensuring that individuals with disabilities have equal opportunities in the workplace. Employers have legal obligations to make these accommodations, and the reasonableness of adjustments is determined on a case-by-case basis, taking into account various factors. Access to Work can provide additional support, and a wide range of accommodations can be made to meet the unique needs of disabled individuals.